Hilton Garden Inn Hartford North/Bradley Int'l Airport

The Shuttle driver, Dennis, arrived at 6:25 and took us immediately to the airport. He was great. I do not appreciate being lied to. The bar tender needs lessons in customer service.

At the time of my stay, there were renovations being done. I was on the 5th floor and this floor had renovations being done. As soon as you got off the elevator the odor of plaster and paint was very strong. The hall floor was covered in debris. You could hear fans on as soon as you got off the elevator. I was given the room right next to the few rooms being renovated and the humming of the fans kept us up all night. When I booked this hotel, there was no notice about these renovations. The hotel even put a notice in the elevators on Sunday, they were shutting the water off on Monday from 9-4. Totally unacceptable. I understand hotels need to do renovations, but an email or a notation when booking should be given. The hotel is not worth the price they are charging for a night. The rooms do need updating, the carpets are filthy and the staff could be more friendly. The only good thing I can say is, the location is good. Easy access to I-91.

5 start

Clean rooms and pleasant staff

I

Loved the room. Clean and comfy

Staff was friendly!

I don’t know why the mattress and pillows suck at these Hilton hotels. I stayed at TRU hotel before staying here and the bedding issue was the same. Breakfast options met my needs and staff were very friendly.

Bathroom had mold in it, bedding was coarse and uncomfortable.

Great stay with amazing staff.

I highly recommend HILTON GARDEN INN HARTFORD NORTH/BRADLEY INTERNATIONAL AIRPORT WINDSOR in all aspects! The gentleman at the front desk/checking in (apologize for not knowing his first name) was outstanding! Just so very gracious and accommodating, printed out some info I needed, just great! Accommodations, location were excellent!

Upon arriving in our room, it was evident that to much time had passed since a refresh. Bedding duvet was pilled, bathtub was very worn and stained. HVAC was excellent. B-

Clean room, comfortable king size bed, adjustable thermostat to maintain room temp, staff welcoming, free shuttle to airport. Suited my needs well. Always stay here during my travels to CT!

The bathroom was no clean there was a Ring around the toilet and it looked like it wasn't cleaned in awhile..nthe ice bucket was filthy with wet dirty napkins. And the room had a old damp smell and well as the carpet...I believe the need to always double check cleaninest of the room before giving to a guest..all the employee was nice and pleasant

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We had a great stay- clean room and safe property.

Overall, good stay

Staff was experienced. Didn't eat there so can't comment on that.

I asked to be on the 5:30 AM shuttle/van from the hotel directly to BDL. The front desk knew this and included this information in my profile, I assume. I appeared in the lobby at 5:31 AM. While I acknowledge I was late by 60 seconds, the van left without me, left me stranded and I had to suffer the cost of an Uber to BDL or I would have missed my 6:45 AM flight. The excuse was that they had airline crew and couldn't wait 60 seconds for an airline passenger, a paying airline passenger! The front desk was staffed by a humorless, shy, young and grossly inept young lady who talked to you while staring at the floor or speaking incoherently at her computer monitor. NOONE had the courtesy to ring my room and alert me that the van was doing a dash act to the airport. I want my Uber money back! 30.00 bucks!

awesome