Hawthorn Extended Stay by Wyndham Richardson

Wonderful size!. It was me and 2 more friends. Very very very comfortable, the kitchenet, the freezer, sink, tv, desk, bath, everything works good (do not expect new appliances, but all are in good shape). Great location in Richardson, several options to eat and walk. Coffee 24x7! Cleanliness We must talk to the housekeeping and the administration for vacuum, sheets... But they solved quickly. The room smelled as someone smoked there.... and we ask for a none smoking room. There is an issue with mosquito (s)... ask extra electric repellent (Don't know if the area has mosquitoes, or if is really the hotel) Administration should invest in customer service training for their day shift front desk staff regarding attention (a little bit of kindness and problem solving is always good for the business). Night front desk staff it was good Definitely, the sofa bed needs an urgent urgent renovation. Breakfast works (is quite basic)... don't expect a great buffet....

Very good

Passable

Location Bathroom door would not shut. Did not hot water in the shower. Breakfast was disappointing

Poor

Very poor

Passable

Superb

Room was nice and peaceful. Bed was not great to sleep on. Sunk to far into it

Bed was not great to sleep on. Sunk to far into it

Clean room. Rooms can use some updates however, I enjoyed my stay. The staff was helpful. The location is great and convenient.

Bad

Exceptional

They really need to renovate the room was cool we did see some roaches but everything worked and was cool take a lil better care of the place

Wow! Blood on the bed, sticky residue all over the eating utensils, ripped curtains, plumbing didn’t work, NO AC upstairs, dog feces all over the property, other human stains all over the couch, broken furniture, shower curtains hanging my a literal thread, p*bic hairs all over the bathrooms, nothing had been cleaned. All they must have done was taken out garbage and changed towels for the next unfortunate guests. The list goes on. We stayed here thinking it would be safe and clean considering the location (Richardson, TX). No breakfast of course. Unless stale cereal from a plastic bin counts. This place needs to be SHUTDOWN as soon as possible. RUN.

no

I liked my stay didn't hate nothing at all

Everytime I came here I felt welcomed I liked my stay didn't hate nothing at all

The room was not even cleaned prior to me being there. Wallpaper falling off the walls, holes in the wall, cigarettes and ashes everywhere

Poor