Extended Stay America Select Suites - Dallas - Richardson

I had to change hotels because there was only a small bar of soap and no shampoo—basically, the amenities were very bare-bones, and nothing really felt clean.

Nothing Every thing

The location is good. There are various restaurants and businesses nearby. The staff is friendly, helpful and super efficient. Hotel employee is always ready to help you and resolve any issues you may have.

No dish-ware, awful smell. Doors being left open with rocks so anyone can enter the premises.

Nothing really It’s was trashy and the staff were rude

Very good

I did not like the fact that there was no shampoo provided. The bathroom had a shower curtain and Rod that was rusty. And there was just one tiny bar of soap provided to take a shower. I expected much better provisions.

Exceptional

Everything Everything

Room was clean....Miriam and Jasmine were SUPER helpful

Very good

Very poor

Bad

Discrimination

The room was nice.

Superb

Right off front desk staff was not friendly or welcoming to guests. The inside of the motel was organized but no soaps or toiletries. During the nights dogs barked all hours l. The front entry door kept cracked opened with a rock. All in all ok for the price but need to work on safety issue, greets guests appropriately and make sure to have needed toiletries stocked in the room for guests to use.

Great

The front desk staff was helpful during our initial check-in, and when we called the front desk for maintenance (to replace the restroom light bulb). The air conditioning worked well to keep the room comfortable. The kitchenette was a good size and increased the value of the stay.

This property has had no hot water for about a month, which is completely unacceptable. Despite this ongoing issue, management continues to raise room rates and refuses to offer any discounts or compensation to guests. Hot water is a basic necessity, not a luxury. Very disappointing experience and poor management response to a serious problem.