Homewood Suites by Hilton Dallas-Irving-Las Colinas

Superb

love the property

Arrived late, but was still able to check in. Bed is extremely comfortable.

Great as always

The room was spacious and clean.n The first room we got had a bad odor coming from the drain in the sinks. The next morning I asked to be moved and we were assigned another room. Also, the pool was closed till further notice and they did not mention anything about this. I especially wanted the pool because we were traveling with my granddaughters. They were looking forward to the pool :(

The staff was incredibly nice and helpful especially helping me move rooms My first room was not cleaned at all. Dirty rags in the shower, plates and silverware dirty. Breakfast was gone by 9am only dry stuff left and the lobby had no AC was so hot in there. There were giant rats running around outside our building and a sewer smell.

The staff was incredibly nice and helpful especially helping me move rooms My first room was not cleaned at all. Dirty rags in the shower, plates and silverware dirty. Breakfast was gone by 9am only dry stuff left and the lobby had no AC was so hot in there. There were giant rats running around outside our building and a sewer smell.

Older property. Not bad though. Comfy bed.

Nice room, well maintained, the bed was nice and comfortable

Superb

We had booked specifically to have a hotel staycation and celebrate my husbands bday lounging around in the pool from Am -PM. We didn’t want to leave the ppty. No pool, no ac in long, no ice that wipes out 1/2 of the amenities. First room in BLDG E2 was atrocious from when you enter the bldg the hallways filthy and smells. The room smelled worse, the bed was no made and it was dirty. They did change us to bldg B and it was better but still bad. When we climbed to bed there was 2 pillows stained with blood. I wasn’t going to continue complaining because my husbands bday was pretty much ruined and I didn’t want to make it worse. I told my husband I would rent a day pass for a pool somewhere else and when we got back in the evening let them know about pillowcases. There was dirty socks and that room must have had water damage. Everytime we asked for something we were meet with a friendly staff member having to apologize. My once most favorite place to stay which made me consider celebrating my husband bday will never ever visit again. A traditional with this hotel since 2023 and our last visit on 8-30-2026. So disappointed at how run down this location has become.

The area is very convenient

AC in one suite was not working properly but maintenance was able to try to get it working. Was a little cooler than the first day there but still not as good as we expected

Staff were always attentive and polite Pool was closed the whole time we were there, we booked it especially for the pools for the kids to play in. Rooms and overall hotel was a bit old and dusty.

Some of the staff were very polite and helpful while there was a particular girl that I think she's just there for a paycheck unfortunately not helpful at all. The breakfast was very nice. I like the things that they offered for free during the day especially what they do on Wednesday they should do something like that on the weekend. The room setup was very unique you felt like you were in a studio apartment it isn't a good location where a lot of things are walkable. I had cockroaches in my room and I made known of it and nothing was done about it they talked of even switching my rooms and a manager was supposed to get with me about it and nothing ever happened it was like it didn't even ever happen also it would be nice if they would have told everybody that their pool was down especially online people booked that hotel feeling like there was going to be a pool. Also take down the fact that you have shuttle services if you don't have a shuttle driver then maybe don't have shuttle services available when you don't have them available.

Nothing Lots of stairs, if someone is above you, all you could hear are creaks and steps, no quietness. Also, ant infestation and spider sightings. Front office has no air, swimming pool wasn’t available. Overall wouldn’t recommend.

The room was not clean, there were dirty glasses left from previous stay

Otherwise all was good.

The first room we had was clean and very cold air-conditioning which I loved! However the TV didn't work so the sweet lady at the front desk didn't hesitate to get us another room. That one was also very clean but the air-conditioning wasn't as cold. The thermostat didn't go as far down as the other room, but it was ok. The breakfast was really good. They had a nice selection. We did check out the 24hr convenience store they had in the lobby. We were hungry and didn't want to go out for food so we got a frozen pizza and a Mac n cheese bowl. However we didn't realize there wasn't an oven so the lady allowed us to return it. I don't see why they would sell a frozen pizza if there's no way to cook it. We ended up door dashing. Overall we enjoyed our stay.

Staff was great very friendly and helpful . Room was nice and clean. My complaint was the pool being close because I was needing to recover from surgery while out of town. I want my family to have the pool to use while I was resting