DoubleTree Suites by Hilton Htl & Conf Cntr Downers Grove

Would definitely stay again!

I had a nice quiet stay. The rooms are spacious.

The room was spacious and comfortable. The staff were very nice and accommodating

I like the handicap parking in front of the hotel although there needs to be more of it. I understand there are spots on the side of the hotel near the restaurants but only a few directly in the front lot of the hotel. The King mattress in Room 631 was not very comfortable! Seemed flat and hard like old mattresses feel. I stay here probably 4/5 times a year but I feel it’s time for a refresh at the Doubletree. The Staff are phenomenal! Smiles at the Front Desk, the Maintenance Man, the Housekeeper…. Etc. Noise in the inside courtyard was extremely loud on Saturday afternoon and until 9:00/9:30 pm…but it was a kids having fun and it didn’t bother me! Thank you! 😁

Nice hotel but had a leak in room and front desk didn’t seem to care. Made a complaint and was told someone will contact me in 24 hours.

Stayed in a king size suite. Loved it, very spacious and cleaned. Nice size sectional sofa and TV in second room. It was great for our family.

My Stay is always amazing every time I go never had a problem when I went the staff is always nice and helpful and the hotel is always clean.

Superb

Exceptional

Staff wasn’t very educated on what time the bar / restaurant was open until and I was checking in at 8pm he told us 9pm. 9 pm on a Friday night he said yes didn’t explain much else room was huge and very clean and nice we figured out how to scan the QR code on the tv to find out the restaurant’s was serving food until 10 and bar was open until 11 pm definitely a great price for a room this close to downtown Chicago under $200 just maybe educate your staff a little more

Staff needs to make sure everything is clean in the rooms

Exceptional

The Food was Excellent at the Italian restaurant Starbucks was very convenient

Very good

Clean, friendly and great location

Miss the open atruim

In one of my six calls to the property, I spoke to one nice person. I never leave bad reviews, and I always find the good. I also believe in giving people the opportunity to make things right. But I have to be honest and prevent this from happening to another family. Our booking was made for the wrong date, and within minutes of making the booking, we showed up to stay. We tried to correct it right away, but we were told nothing could be fixed till Monday. To show good intent, we went ahead and paid more to stay on that same night which we had intended to stay. We thought this would show the management the honest mistake. So, we paid more to stay on the correct date, and neither booking.com or the hotel has fixed this situation. Rather the hotel has given me the run around and said they are not getting the cancel requests from booking.com. So the hotel charged me more for the night we stayed, and didn’t authorize a refund for the incorrect night. What’s disturbing is how the hotel’s management found it appropriate to waste my time, and they knew their way around the system. From the time we booked, to requested the cancel was minutes. They could have released the reservation and rebooked the room. Don’t deal with Diego, don’t book a room here. Stay any where else. On our actual stay the hotel elevator sounded like it was about to break, there was trash outside the entrance to the large parking lot, the pool and hot tub were cloudy, we had less than 4 towels in our room, and our reservation had 4 people, we were told they were sending up a blanket for the hide-a-bed for our sons, and it never showed up. Security also seemed minimal. I could walk right through the front door and get on the elevator and go to whatever floor I wanted to. Booking.com needs to not have this hotel in their selection, and should not do business with people who lie.

Room shower dripped.

Clean tightness and nice

The negatives: this did NOT meet HILTON standards- there were only 2 in the pool when we arrived; it was unclean/super cloudy & the hot tub was cordoned off/ closed with ghastly cloudy water. We aborted the swim portion of evening! We noticed from outside by 6 pm,there were 2 doz. playing in water; risking their health!Regarding the hallway just past the check in counter: There were 2 cheap oval coffee tables, with peeling laminate on all sides, & there was no soap in all 3 of soap dispensers in the bathroom off that hallway &someone left tracked in clumps of mud/ grass on floor of hallway no one was cleaning. We won’t chose this hotel again & cannot recommend until standards are elevated to HILTON standards.