Hampton Inn & Suites Carlsbad

Room was great, bed very good, pool and hot tub access was great, breakfast OK

Upon arrival, we found that we were booked into a room on a floor under construction for renovation. To be fair, the room itself was clean, but access to it was unacceptable. Hallway carpets were dusty, dirty and wrinkled. Water that smelled like sewage was leaking through the ceiling above the ice machine onto the floor, leaving a bad smell in the hallway and the elevators. No customer paying almost $500 for a two night stay should endure these conditions. Shame on the Hilton Corp. for making the hotel manager rent out the rooms on this floor during construction. I'd like to see Paris Hilton get a face full of sewage smell as she exits the elevator on her next hotel stay.

The hotel was far from at capacity but I was given a room directly below loud conduction noise that went on until close to 7pm on a Saturday.

nice place

The room was okay but not so clean as I expected. The water in the shower and the sink were not draining well so I feel like not clean when I was taking a shower.

The breakfast was very good.

One floor undergoing repairs or renovations, hallways were warm, and weird smell from construction.

Had everything I needed

Everything was perfect

New good bed, spacious room, good breakfast and coffee, friendly staff members

Overall nice. Was assigned a different room than I booked but they happily made it right

Construction

Free washer and dryer was much appreciated! In the process of remodeling/updating rooms. Pool and hot tub were delightful.

Clean rooms nice staff

The room was ok, when we checked in the person should have told us that we couldn’t see out the windows. The bed wasn’t that great. The bathroom was great

It was in a construction work zone.

Breakfast was good, staff was nice.

When we booked a Hampton, we expect the Hampton quality. This hotel is far from it. With construction happening right above you, with no notice it’s happening except small signs hung in the elevator, you don’t expect the sound of your roof caving in until 7:30pm. The ice machine doesn’t work, the smell of mildew is present everywhere and the staff is rude and less than helpful. “I should’ve known about construction”…doesn’t mean I did know BEFORE booking here and the lack concern by staff/management when we have to get up early is apparent

So my room had some broken area inside and they were also doing a remodel on top floor which I don’t mind but parking was really hard with all the debris they had. Overall wasn’t a terrible stay , I do love the fact washing was free when I needed to wash clothes that was great. The food was good as well. The SPA tub felt amazing .

Hampton Inn is usually a preferred place to stay, but this Hampton Inn was the worst one yet. Our room had a strong smell of urine and the smell in the restroom was even worse. The shower was pretty gross and had darkish brown on the grout lines. The chlorine smell at the pool was extremely strong making it unbearable to be there. The 4th floor was being renovated and construction materials were being taken to the 4th floor via the elevator, causing the elevators to be very dirty.