Best Western Of Alexandria Inn & Suites & Conference Center

Exceptional

Tv never did work I had use my table to watch movies

The bed was comfortable and the bathroom was good. The old torn net curtains did not give a good first impression and the make shift curtain that didn't even cover the window fell off when I tried to pull it open - turns out is was on a spring loaded rail and just sitting there. We called management who sent a repair man to fix it and he eventually found a curtain that covered the window and attached that. The place is being done up but there are still a few things that need work. Getting rid of those old curtains would improve the look of the rooms a lot. And also cleaning windows and paths and mowing lawns would help. The pool and breakfast area were a bit weird. The whole area has obviously been closed in at some stage and I don't think it works very well.

Bad room. Bad staff. Bad service

Good breakfast

When the hotel has numerous children running the pool being loud at all times of the night is unacceptable. I had several times over the course of our stay that the pool was not monitored. On our first night the pool was SUPPOSED to be closed at 9:00pm. I had to call the front office at 10:15pm due to the extreme noise (with parents sitting right there allowing their children to be loud at that time of night) to ask someone to enforced their rules and close the pool.I had to also call the front office on Saturday night when the pool wasn’t closed on time. Again an hour in a half after the posted time. We was at your hotel in Dec of 2025 and Their was security and the parents was not allowed to stay in the pool after the posted closing time. I’m considering not coming there again. We was in Rm 156. We never saw any security on the weekends. DO BETTER Best Western. We deserve a refund!!!!

My room was filthy. The floors were not cleaned at all. It was old dirty towels from a previous stay in our bathroom. There were no rooms to switch to. I did not realize all of the single and double rooms had exterior doors to outside and not opening into a hallway. The breakfast was good. Check in took a long time to get room keys. Parking was fine but the room was terrible.

The women's restroom off the atrium was a mess: toilets that didn't work, stall doors with no latches, toilet paper and water on the floor. In general, the hotel appeared to need maintenance.

I was allowed to check in a little early and the staff was very nice when I forgot to turn my key in before 11, even tho I left my room at 8:30 a.m. The women's restroom off the atrium was a mess: toilets that didn't work, stall doors with no latches, toilet paper and water on the floor. In general, the hotel appeared to need maintenance.

I stay here often and Kelli at the front desk is the best in my book.

breakfast and cleanliness

Fantastic

Exceptional

Dirty , roaches in the room no house keeping

The room was ok, had a not so pleasant small when you walk in. I would rate the breakfast a 9 and half only because there wasn't a larger selection on creamer for the coffee. The staff was friendly .Parking👌

Breakfast was amazing

So please change for the best. We love the set up and the convenience of staying here.

Indoor pool, spacious suite, breakfast, the AC worked well The workout facility had all three of their cardio machines broken, the facility needs updated sooner/quicker and is old and not in good condition, our toilet was clogged and didn’t work, there were many toilets out of order in the women’s restroom.

I have enjoyed my stay and look forward to come again.

It was very nice and clean There was a day we were told that the pool was closed for an unknown period. Our grand daughters and us waited all day to swim. I called one more time in the evening and was told the pool was never closed. So that was a big disappointment.