San Francisco Marriott Union Square

Exceptional

Poor

Pleasant

The location is good. The facilities are clean and well maintained. The front desk lady working night during my stay was not professional and not appropriate for customer service. I asked utensils for food I bought from the seven eleven and courteously asked on the phone if they could provided. Her response was to go down to grab it. I said I appreciate that and will do it. When I was at the counter, she blamed on me not to bring my utensil and requested it to her with very rude tone and unfavorable attitude said “You should ask your delivery man or restaurant to have it.” I was surprised that this is first time to confront this situation during stay in hotel. I wanted to advise her to just say no if she doesn’t want to provide something to customer rather than say okay with unnecessary comments. She ruined my positive impression and experiences toward this hotel from other employees. All the employees except her were helpful and very kind, especially the one who helped me check-in and doorman.

Very good

Exceptional

Great location, clean, and a nice bar/restaurant. Front desk inflexible. Extra charges for an early check in.

Very clean spaces and rooms with helpful and friendly staff. Will definitely book again.

Very happy with my stay and will come back for further visits.

Comfortable bed. Quiet room. The doorman was awesome!

Room size was good especially the bathroom.

Pleasant

All good!!!

Check-in was quick and smooth, the rooms were very comfortable and quiet, and we had a beautiful view of the Bay from our room. I would especially like to mention the exceptionally friendly staff and the high level of service at breakfast. The breakfasts themselves were also excellent — tasty, varied, and a great way to start the day. The only minor issue was that the water pressure in the bathroom sink in our room was rather weak. The shower pressure, however, was excellent.

This will be our go to hotel while visiting San Francisco. It’s close to all of the popular locations. Service was top tier and all of the staff members were very helpful. The room was spacious, clean and comfortable. We really enjoyed our stay

Clean and stag was very friendly

Clean room, kind and attentive staff. TV remote didn’t seem to work but I wasn’t in the city to watch TV in a hotel room so who cares.

Superb

Pleasant

Staff was great. Clean rooms/property. Convenient location. Would stay again.