Delta Hotels by Marriott Richmond Downtown

Rooms were clean and thoughtfully accessorized, mostly quiet, great 15th floor view, convenient to self-serve snack room, good food on premises especially breakfast. Lunch and dinner were more like "tavern fare" options. Extra pillows would be nice, but we were too tired to call for these. A suitcase supporting stand would have been nice, rather than using table or desktop for luggage.

Exceptional

Great overnight stay. Great parking set up.

Within walking distance of concert

Great experience all around.

Great customer service, room was very clean and overall it was a great experience/stay

Great rooms & very friendly staff.

The hotel was centrally located and very clean. All the staff I had interacted with were extremely friendly and helpful. We even got there around noon and they were able to check us in early. I would definitely stay here again the next time I’m in Richmond!

The hotel is in a good location for exploring downtown. The rooms were quiet and roomy. I like that parking is free and they have a free shuttle that will drive guests anywhere within a 2 mile radius of the hotel. I really liked the pool. The staff were friendly and very helpful. I did not eat at the hotel, so I can't comment on the food. I would stay here again.

I didn’t like anything about the property the property sold from me with the help of booking.com I didn’t like anything about the property the property sold from me with the help of booking.com

The hotel bar staff was very nice, the food was great. Housekeeping didn’t come to my room at all, even though I called and requested at 8am on 9/4. I came back from my event at 9pm and they never came leaving me with a stripped bed and no sheets, no refreshed towels. I had to call again for them to bring me new sheets. The water was also cold in my room, though I didn’t bring it to their attention until the end of my stay.

Upon arrival, the bathroom did not appear to have been properly cleaned. The bathtub was clogged, the water was not draining, and a significant amount of hair came up from the drain. I contacted the front desk, and someone came to the room and stated that the issue had been fixed. However, the following morning, I experienced the exact same problem. The water was still not draining, and the bathtub began filling up while I was trying to shower. I contacted the front desk again, and maintenance came to the room, poured a product into the tub, and advised me to wait approximately 30 minutes before the issue could be addressed. For a one-night stay, having to deal with the same plumbing issue twice was extremely inconvenient. I was unable to take a proper shower during my stay. What was even more disappointing was that I was never offered a room change, an alternative arrangement, or even an apology for the inconvenience. Given the condition of the bathroom, the unresolved maintenance issue, and the lack of appropriate customer service, I do not feel the experience was worth the price I paid.

Superb

This was a strange property. Things didn't appear to be as advertised. For one, I thought this property had a view of the river, but it doesn't. The open design is attractive, but there is nothing to absorb the sound, and there was a group of excited students who were staying there who were very loud. The pool was not in bed shape but looked pretty old. The only steps to use to enter and exit the pool were built into the wall of the pool and thus vertical. I don't have the flexibility to use those, so they sent a maintenance person to figure it out how to operate the lift. They couldn't get it working during our stay. And the pool was one of the reasons I chose this property. We did use the whirlpool. It was functional but old and the tile work was messy and discolored. We had a meal at the restaurant and it wasn't bad, but again, not as it appeared in the pictures and only the bar portion was open. It was loud due the sound bouncing around from the students being there. I asked for my drink to be made less sweet but it was super sweet. I ordered a side of jimaca slaw, but I got cole slaw, and when I asked the server about it, he seemed to try to tell me there was jimaca in it, then he said they were probably out of it. I emailed the manager and didn't hear back. I contacted Hotels.com but they couldn't help. The front desk person did give us a $50 refund on our last day. Good location. The room itself was fine. I wouldn't stay there again.

Staff was very friendly and helpful! Room was nice, didn’t get to use any amenities because we only stayed one night for a concert. Very close to the Allianz amphitheater. My only complaint was I used the toilet in the room right when we got there and the flush wasn’t working, so my husband had to remove the top of the toilet and connect it to be able to flush.

There is no breakfast unless you pay? Everything

The staff was great! We used the shuttle to go to the Edgar Allan Poe Museum and when we were done they came and picked us up down the street at a local coffee shop. While waiting for our Lyft, they offered us waters. The only downside to this hotel is that the walls are thin and we could hear our neighbors young kids being noisy. But the Sunday staff was super helpful!

The hotel is clean and well styled. The staff was friendly and helpful.

The hotel was just okay. Very plain and nothing to write home about.

We came to celebrate my husbands birthday and our 1 month of being married and the staff upgraded us to a suite! Everyone was super nice and the room was extremely clean! We will return in the future!