Courtyard Houston Kingwood

Cleanliness, friendly staff convenient location

clean

Rooms were very clean. Staff was helpful too. Quiet hotel. We were pleased!

Location and accessibility The pillows were kind of flat.

Location Room was a little noisy

Excellent confition

It was fine for an over night trip. Staff was friendly and property was clean and convenient to our event. I was a little disappointed that coffee was not included in the breakfast area. Having to pay for Starbucks was a new one with this brand of hotel.

Location was great. The room was clean and comfortable.

Fantastic location, clean, nice area, good places to eat and very clean and safe.

You hear EVERYTHING! Had ear plugs and a powerful wind tunnel fan and could hear so many doors slamming from all corners. No sleep was had.

Just a basic room.

Disappointing experience from the moment I ckd in. I was incorrectly charged $331, & then the GM assigned me an occupied rm. When I opened the door, a woman was in the shower & her dog was on the bed. I immediately backed out, closed the door, & notified the FD. The trainee was extremely apologetic, but the GM laughed about the situation instead of treating it with the seriousness it deserved. The trainee made the billing mistake, & the GM made the much more serious mistake of assigning an occupied room. This incident could have easily turned into a much bigger problem for everyone involved. Unfortunately, the Ck-in experience overshadowed our stay. I believe GM could benefit from additional cs operational trng to ensure situations like this r handled professionally & prevent in the future

Extremely safe secure uber clean premises. Extremely comfortable room. The beds are super comfortable with choice of four type of pillow styles. Starbucks in the hallway. Only complaint is that they do not have shuttle service in Houston. Otherwise I will always choose Marriott over a Hilton. Non paid advice.

We stayed here last year and it was such a nice hotel we decided to stay again this year for my husband’s work trip in the area. The pool, gym and in hotel restaurant - along with outside restaurants shopping and a nail salon within walking distance made this fun for me while he was working. The property is well maintained, the have security in the lot outside and the staff is very friendly and helpful.

The rooms, location, and staff exceeded all expectations.

The aesthetic is nice . Towels had hairs on them. WiFi was down. Shower head seemed to be clogged and the shower vent wasn’t working so the room was just a bit muggy and humid .

Very nice and helpful housekeeping staff!!

Everything Nothing

Given a handicapped room. Because we used Expedia? No breakfast available.

The coffee served in the room was pathetic - don't understand they can even call that coffee! Does not even compare to weak tea. If they are paying for that coffee and tea service it is a waste of money! The bar is closed in the evening!