Homewood Suites by Hilton New Orleans Westbank

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Merlynn was exceptionally professional and highly attentive to my needs

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Our room was a suite, so it has two ac units. One wasn't working and the other was. The staff offered us another one.

My room was nice, I will stay here again, I also liked the breakfast and evening free buffet. Thank you.

Everything was great

The bed and the breakfast

I though the breakfast bar was exceptional. I would like a little more selections in the pastry area.

The breakfast food was cold but it was still delicious. They may need to add a microwave near the food area so guests can warm their food.

The breakfast buffet was well appointed with a variety of options. The staff were all friendly and helpful. The manager personally greeted guests in the dining room

Not enough parking not enough carts accessibility to roll cart to car when you can't park in front of hotel because there no ramp its hard to lift a heavy cart. poor water pressure low toilet bowl was horrible Icould not bend legs to set on toilet its so low. its for a kid the bed was squeaky and the rooms lighting is horrible the room is so dark the room felt dirty it smelled like a dog on the sofa the ottoman was sticky not to mention lousy TV channels we check out spent our 3rd night at another hotel I could not do another night there.Our other hotel was so much nicer and wasn't as expensive gave it a 5 star .

Clean room, excellent breakfast and staff was great....

The toilet in my room did not work at all, when I let the girl at the front desk know(she was actually sitting in a sofa watching tv and playing on her phone in the lobby) that the toilet in my room did not work, she said “maintenance has left for the day, he will be back in the morning, but I will let management know” never said, let me put you in another room or anything. Then when I checked with the night shift staff, as I ended up leaving at 3am, the other girl had never even passed on that the toilet did not work.

Clean room and friendly staff

The rooms are really nice however they are fairly clean. I loved the full size refrigerator. The pool area was not well kept.

Good

Clean room. Friendly staff. Good breakfast. Enjoyed our stay.

Nice

Spacious rooms with kitchenette, all our rooms were clean, the free breakfast buffet was also a plus

Yes