Hilton Garden Inn Richmond Innsbrook

Lovely hotel. Clean and nicely appointed. They allowed us to check in early which was great for my insulin storage.

Room was nice, bathtub needs updating.

Everything was great except the bed was hard and i woke up hurting 🙃...I was up before 5 am .

Location

Will definitely come back again 👍

I wouldn’t return back here at all - the staff was not helpful and the young girl was on the cello phone - the young man said my room out loud and I was Domestic Violence Victim survivor I felt so unsafe afterwards I left very early the next morning

This hotel needs refurbishment. The wallpaper is coming off in spots, doors are dinged and carpets are badly stained. The tub was rusted and shower walls had sloppy caulking. Our beds and linens were clean as were coffee maker, etc.

I paid for two double rooms in full prior to my stay. There was only one available when we arrived with 6 people so we had to take one room with a king. We received nothing for that disruption. The carpets smelled awful throughout the hotel. There were hairs in my bathroom and no soap to wash our hands. I expected more from Hilton.

HGI is always as I expect it to be - excellent. The front desk staff were all very pleasant and professional. Even the custodian/maintenance guy was a real pleasure to talk to. I've always liked the way HGI does breakfast. Except a for a loud party on the 4th floor, it was otherwise quiet and peaceful. This trip was enjoyable.

Pleasant

Excellent stay for price point

Exceptional

We need regular coffee in rooms. Not just decaf!

It needs updating for sure. Outside property was very dirty no trash barrels anywhere

We finally got our room cleaned and serviced on our last night of staying 3 nights and four days. It was dated. I expected more from hilton. the staff was rude. they referenced that using booking.com was a downgrade. they do not clean your clean your room daily unless you ask the day before, when i asked where is this detail posted about the room service cleaned daily , the representative refused to show me. Then proceeded to tell me that when we checked in I should have been told and she was the one that checked us in . I stated she checked us in , and she stated she was sorry with sarcasm. I sent a request via booking.com for extra 1 extra sheet, pillows and towels. Hilton never acknowledged it . i also sent it via the Hilton app and we had reached out to by text and i reminded them again about the towels , pillow and sheet twice, and they never acknowledged it. Finally we had our room service cleaned in the last day of our stay and I left a hand written note that they finally acknowledged the extra items requested. We also had a discussion with the rude staff (Lilly) about the extra items requested and we provided a few extra towels , but they were stained and dirty. We will never use Garden Inn , apparently they are 3 rd party ran as booking. com is. Expect to be disappointed when using booking.com

We are planning to stay again at this location for all our upcoming visits to Richmond for the additional home games for UofRichmond.

The later checkout time was time

Good

Better than average cleanliness. The group of pre teen girls unsupervised diving in the pool almost landing on my sons and splashing my family as we were seated at poolside. We picked this location primarily for the pool and only enjoyed it for about 10 minutes. I expect more from a Hilton establishment.

Have never seen a Hilton property so non-updated. Had to switch rooms because our sink was disconnected and leaking. Tv had 11 channels, despite the one in the original room being brand new. Wouldn’t recommend.