OYO Hotel Doswell Kings Dominion

Subject: Formal Complaint and Full Refund Request – OYO Hotel Doswell Kings Dominion – $123 Dear Booking.com Customer Service, I am writing to file a formal complaint regarding my stay at OYO Hotel Doswell Kings Dominion, which I booked and paid for entirely through Booking.com. I paid $123 for this reservation, and the condition of the accommodations was completely unacceptable. When I arrived, I was given a room that was filthy, as though someone had just checked out and the room had not been cleaned. I was then given a key to another guest’s occupied room, where a man was inside with all of his personal belongings. This was extremely uncomfortable and concerning. The next room I was given was also unacceptable. The electrical outlets did not work, the television did not work, the refrigerator was unplugged and hot, and there were roaches inside it. The microwave was also nonfunctional. I traveled four hours to reach this hotel. Because of the distance I had traveled and the lack of alternative accommodations, I was left in a position where I had little choice but to stay despite these unacceptable conditions. I paid $123 through Booking.com with the expectation of receiving a clean, safe, and functional hotel room. Instead, I received accommodations that failed to meet even basic standards of cleanliness and usability. Being given access to another guest’s occupied room was particularly alarming. I am requesting a full refund of $123 due to the unacceptable condition of the accommodations and the serious problems I experienced throughout my stay. Please escalate this complaint to the appropriate department and provide a written response regarding my refund request. I can provide photographs, documentation, and my reservation details to support my complaint. I booked through Booking.com and trusted that the property would provide the accommodations advertised. This experience was unacceptable, and I believe a full refund is warranted. I am beyond disappointed with my experience at this hotel. Honestly, this was one of the most disgusting and unacceptable hotel experiences I have ever had. I paid for a specific room and expected to receive what I booked, along with a clean, safe room where I could relax and get some rest. Instead, I was met with one problem after another, and the entire experience was absolutely horrible. When I first arrived, the room I was given was completely filthy. It looked as though someone had literally just walked out of the room, and housekeeping had not even bothered to clean it before giving it to another guest. I could not believe that a hotel would knowingly assign a room in that condition to a paying customer. As if that was not bad enough, I was then given a key to someone else's room. When I opened the door, there was a man inside with all of his personal belongings. Imagine how uncomfortable and alarming that situation was for both of us. This is a serious safety and privacy issue that should NEVER happen at a hotel. Guests should be able to trust that the room they are given is actually theirs and that their privacy and security are being taken seriously. After that, I was given another room, and the problems just continued. None of the electrical outlets worked, the television did not work, the refrigerator was not even plugged in, and it was hot inside. To make matters even worse, there were ROACHES in the refrigerator. The microwave did not work either. There was practically nothing in the room that functioned the way it was supposed to. These are basic amenities that guests expect when they pay for a hotel room, not unreasonable requests. On top of all of this, I did not even receive the type of bed I paid for. I booked a room with a queen bed, but instead, I was given a room with two full-size beds. I paid for one thing and received something completely different.

This is not a property anyone should stay at! My family and I just wanted to visit kings dominion but this is not a family friendly motel. This is a truck stop!!!! The motel does not even say OYO. I didn’t like anything about this place terrible smell of smoke and staleness.. There were bugs on the bed and the bed was not clean. The entire place needs work.

Tenía cucarachas

It is nothing like the picture. The room was full of roaches. I DID NOT STAY. Had to book another room.

Nothing. We ended up not staying Too many cockroaches

Too many cockroaches

That hotel is nothing like advertised it's run down first half hour we seen roaches then I checked the beds AND there they were bedbugs then to top it off they wouldn't return my money. DO NOT GO THERE

Staff wasn't very helpful. This location looked horrible on the outside.

Is it the Ritz Carlton? No. Was the room clean? Yes. Was the shower / sink / fridge / microwave functional? Also yes. A very basic room at a very cheap price.

It was close to Kings Dominion Very filthy. Cigarette burns in carpet. Bugs every where. Stains on walls. Bath tub clogged with hair. Bad smell in room. Had clean n wipe everything down.

The location The pool not open

Check-in/out is in the gas station. Staff were all courteous. I knew when I made the reservation it would be bad, my car broke down at King's Dominion on a Saturday night at 11pm. I was desperate and didn't have much of a choice. Thankful to sleep a few hours and get my situation resolved.

Nothing Everything

Ordered a room with a king bed. Was given a room with 2 full beds. My wife Killed 3 cockroaches in the bathroom and I killed 2 on the stand between the beds. We were there less than an hour and left. Tried to get a refund and was told I'd have an answer within 48 hours. I calledv3 different times and was told 48 hours everything. Almost a month later I got an email saying I was not getting a refund. Not happy!

Nothing. Ordered a room with a king bed. Was given a room with 2 full beds. My wife Killed 3 cockroaches in the bathroom and I killed 2 on the stand between the beds. We were there less than an hour and left. Tried to get a refund and was told I'd have an answer within 48 hours. I calledv3 different times and was told 48 hours everything. Almost a month later I got an email saying I was not getting a refund. Not happy!

It’s close to Kings Dominion. The shower didn’t work, and there was dirty stamding water in the tub the entire time. The whole bathroom was rather disgusting.

Roaches and bugs and I want a refund

Checked in and immediately upon arrival my partner and I walked in and found bugs on the floors and bed sheets… about an hour later we got back from getting food and noticed 5-6 additional roaches, thankfully Expedia assisted with arranging new reservations. I would not recommend. Price may LOOK nice but DO NOT sacrifice your health for a cheap night.

Good

This place is horrible, it’s nothing more than a truck rest stop. There is no lobby, no waiting area and no front desk to check in/out. The lobby is a truck rest stop store where you can buy truck parts, gas etc. false advertising. I cancelled my trip through Expedia while on site and I still didn’t get my money back because Expedia sent the property several emails and called multiple times and no one from the property answered the phone or emails. The rooms are old, dirty, bed linen is dirty, old AC units, towels are grey (not white at all) and the room had an order. I went back to the store and canceled my room and being the fact I never checked in the property said they would refund my money but Expedia had to call them first. The property never answered any email nor did they answer the phone so now I have to file a travel insurance claim just to get my money back. DO NOT BOOK HERE you will be disappointed and disgusted!