Home2 Suites by Hilton North Dallas Central Expy

Exceptional

Coffee old and cold at 6am.

Great location for our needs

Exceptional

Exceptional

Breakfast was great. Waffles were perfect and shaped like Texas!!! Ice water would have been nice in addition to juice and coffee.

Staff was excellent

I will definitely book there again.

Home2Suites is usually my go to when traveling. Always a great experince, until now. Front desk staff was INCREDIBLY Rude. They seemed bothered that I had questions and would only answer with grunts. One of the elevators was not working properly and I pointed it out to the front desk only to have the guy turn his back on me and start talking where he was going that night. Food was Ok. Room was Ok. But the entry way and the front lobby just looked semi-abondoned. Like I said I usually look forward to my stays, but this time, I almost did not want to come back for my 2nd night. Shame. It was our 34th Wedding Anniversary and I wanted to do something nice for my wife. She was not impressed with all the good things I had told her about these hotels. As far as I am concerned. Dallas was a bust. And will remain out of my travel accomodations.

Exceptional

The door stuck on our room. There was a pillow that was filthy/stunk on the bed.

Pleasant place to stay.

Superb

Everything was nice. Clean and bed was great.

Exceptional

Breakfast- You need to do better with the “bacon” if you could call it that. Overcooked and did not taste good. Uneatable, picked up three pieces, broke off a couple of bites rest went in trash.

I have typically had very positive experiences staying at Hilton Hotels. The staff is generally courteous, and I have always appreciated the cleanliness and overall quality of the hotels and guest rooms. Unfortunately, my recent experience was extremely disappointing. I booked and paid for my hotel stay in full and traveled approximately six hours with my family expecting to check in and enjoy our stay. Upon arrival, I was informed that the credit card I had available for incidental charges could not be accepted. As a result, the hotel would not honor my reservation or allow us to stay. I was told that this was hotel policy. However, this policy was not clearly disclosed on the hotel's website or during the booking process. Had I been made aware of this requirement in advance, I could have made the necessary arrangements before traveling six hours with my family. I understand that hotels may have policies regarding incidental charges, but those requirements should be clearly communicated to guests before they arrive—particularly when the room has already been paid for in full. What was especially frustrating was having traveled such a significant distance with my family only to be turned away at check-in because of a policy that I had no reasonable opportunity to know about beforehand. I am asking Hilton to review this situation and provide an explanation as to why this requirement was not disclosed during the reservation process. I would also appreciate consideration of the inconvenience and expense this situation caused my family. I have generally considered Hilton one of my preferred hotel brands, which is why this experience was particularly disappointing. I hope Hilton will take this matter seriously and work to ensure that policies affecting a guest's ability to check in are clearly disclosed before the guest arrives. Thank you for your attention to this matter. I look forward to your response.

Unfortunately, my recent experience was extremely disappointing. I booked and paid for my hotel stay in full and traveled approximately six hours with my family expecting to check in and enjoy our stay. Upon arrival, I was informed that the credit card I had available for incidental charges could not be accepted. As a result, the hotel would not honor my reservation or allow us to stay. I was told that this was hotel policy. However, this policy was not clearly disclosed on the hotel's website or during the booking process. Had I been made aware of this requirement in advance, I could have made the necessary arrangements before traveling six hours with my family. I understand that hotels may have policies regarding incidental charges, but those requirements should be clearly communicated to guests before they arrive—particularly when the room has already been paid for in full. What was especially frustrating was having traveled such a significant distance with my family only to be turned away at check-in because of a policy that I had no reasonable opportunity to know about beforehand. I am asking Hilton to review this situation and provide an explanation as to why this requirement was not disclosed during the reservation process. I would also appreciate consideration of the inconvenience and expense this situation caused my family. I have generally considered Hilton one of my preferred hotel brands, which is why this experience was particularly disappointing. I hope Hilton will take this matter seriously and work to ensure that policies affecting a guest's ability to check in are clearly disclosed before the guest arrives. Thank you for your attention to this matter. I look forward to your response.

The elevator keeps getting stuck.

Everything The elevator keeps getting stuck.