SpringHill Suites Columbus OSU

Customer service. Clean room High traffic area

Very good

Superb

Exceptional

Exceptional

Passable

Very good

Great idea to separate the bathroom from the toilet & the sliding door. Nothing

Location to OSU Wexner Medical Center.

Exceptional

Convenient to OSU; nice, clean place.

Number for our room was missing

Exceptional

Everything was as advertised and the proximity to OSU was perfect! In building laundry was an added bonus!!

Passable

Great comfort and nice bedding. odd bathrooms

Ok

The room was super clean. In fact I usually bring and then change the sheets and blankets out and here I felt comfortable not doing that. Big deal for me. I liked the room set up with the shower and toilet separated. I loved the shower ! Nice hot water and good pressure. The pool area could have been cleaner honestly the water was a bit sus. Warm though ! All in all it was great. I did have a cold and hot sleep. Controlling the room temp was a bit difficult. I was sweaty and then cold. Finally settled on 69 degrees. Front desk staff wasn’t there on check out but I turned in my keys and received my email about 2 hours later with my bill. No surprises. Thankfully. 4 bucks a night for parking is fine by me. No issues in the lot either. Car was fine. Area was great. We actually walked to canes at about midnight for food.

I didn’t like it at all,they busted one of my window at the parking lot, and they were not responsible, but they charged me $4 for parking spot. Not recommended at all. Bad experience

There was one huge issue though... The shower only produced scalding hot water. I called the front desk thinking that I just wasn't understanding how to work the controls. But no, the front desk informed me that was a known issue with that room, and that it should never have been given to me. I ended up essentially having to take a sponge bath, soaking a cloth and letting it cool before using it to bathe. The other... surprise... was the there is no Daily maid service, so on returning to the room on the second day of my stay, it was still in the condition I'd left it. I was told that they only provide maid service if you stay 3 days. Again, not a deal breaker, but unexpected. Perhaps this is industry standard now, I don't know. I don't travel much. The third issue, again, not a major issue, but inconvenient for someone mobility impaired, I called down to the front desk for a couple of small items, and was told that they had them and could provide them. I said thank you, and hung up assuming that they would be run up to my room. I waited some time, and nothing... I called back down and was told that they had them, but I needed to come to the front desk to fetch them as the desk attendant was evidently the only staff present and couldn't leave the front desk. It would have been nice if that had been made clear at first.