Hilton Garden Inn Columbus Airport

Nice stay

Staff were very friendly, facilities were clean. Parking was horrible, construction at the airport didn't help as all roads to get to the hotel were barrel laden making it hard to access. Of course planes taking off all night( to be expected) made for a long night.

Breakfast and a lite dinner was good as not many restaurants around. Good value for prices.

The staff was nice. There was construction out the window and my kids loved it

Although within sight of the runway the room was quiet. I left something in my hire car at the car rental centre and Harry the receptionist arranged for the hotel shuttle to take me back. He also loaned his own personal fan to us, and an early check in Exceptional service! The room was very clean, a/c simple to control, bed comfy , microwave was a bonus No kettle for tea. We had to microwave paper cups to warm water for tea.

The pool was closed when we were there and despite arriving at 2:00pm, waiting until 6:00 to check in (actual check in time was 4:00 but there was a long line so we waited), at 6:30pm our room still was not ready.

We booked this location because we had an early flight the next morning. It did what we needed it to do. Our trip to the airport was quick and painless in the morning. Took forever to check in. We showed up at 3:58 for a 4:00 check-in. I was about 12th in line and no one was at the desk. A little after 4:00 someone came to the desk. I didn't get checked in until 4:47 (time on the folio). Road construction made it hard to get to. First floor smelled damp. Pool was closed. We ran out of TP and tissues (very little was in the room when we got there). Towels were very damp.

The hotel was very clean. I also enjoyed the 24 hour shuttle service that went to and from the hotel. Lots of miscommunication among staff. I asked for a late check out and paid the fee. An hour later a cleaning lady tried to come in our room and booked us for an extra night even though I never asked for an extra night.

Exceptional

Very good

Location

Good size room and comfy beds Connecting door to room next door allowed a lot of noise to come thru from that room and the guests were up all night with TV going. Air con fan was too strong on low setting

There was a tile broken on the bathroom, was difficult to get into the room madebit difficult for me to want to leave the room

The closeness to the airport, the cleanliness of the room There was a tile broken on the bathroom, was difficult to get into the room madebit difficult for me to want to leave the room

The room had old good on the floor that my 2 year old found. Reservation was booked months in advance with a crib required, when arrived didn’t have anything to get a crib out for us. Otherwise staff was friendly.

None of the trash cans around the hotel were cleaned out. Breakfast was a joke, missing so many items from the menu and trying to charge people full price on the items. Being a Hilton owner and member this was by far the worst location we have stayed at.

It was very clean and the staff! We liked everything.

Staff was welcoming only wished there was a 2nd entrance/exit to the hotel

Convenient to the airport Someone in the room next to ours was having a heated and very concerning argument or fight. We were trying to get a good night’s sleep prior to an early morning flight the next day. The front desk attendant, the only person on duty, banged on their door and told them to be quiet. Gradually the anger revived with the sound of furniture being banged around. Very unsettling.

Staff was very friendly. No cold water from sink. Outdated loose carpet throughout. No ice machine. I had to get ice from front desk. Messaging not able to retrieve from room phone. Cable TV cut in and out constantly. No free breakfast for the price I paid. Digital room key not available at 6pm. Watched and listened to countless jets taking off. No stationary.