Extended Stay America Suites Houston The Woodlands

Clean proof with helpful staff

The staff was extremely helpful

Very good

one we got past the police cars in the parking lot we went to the room and found it to stink of heavy pet smell and cigarette smoke smell. we didn't stay. we left immediately.

Staff was friendly and helpful upon checkin. Room was maintained but

Passable

Disappointing

It was dirty hair on the bed no TV. Blood on the picture frame no phone and the floor In rest room was un even it felt like I was going to go through the floor . The guy there was no help

I'm the out side was ok. It was dirty hair on the bed no TV. Blood on the picture frame no phone and the floor In rest room was un even it felt like I was going to go through the floor . The guy there was no help

The Staff was Great and the rooms where clean,stocked and well maintained, look forward to staying there.

Clean room nice staff pet friendly and plenty shops nearby

Nothing The people took so long to greet us at the front desk. They told us we could not have a pet even though they advertised for pets. The room we looked at was disgusting in every way. When was the last time someone actually cleaned here? Definitely it recommend.

Bad

People wondering around the property, poor lighting. Room had a smell.

Nothing at all very uncomfortable The room was terrible it smelled really bad the bathroom was filthy and I found what looked to be blood on the other side of the pillow I used which was disgusting

From the start when I walked in, it was bad services. I already paid online so had no choice to suck it up and stay The whole environment there was not very pleasant at all the residents that stay there are not friendly and just very ugly and disgusting. Just one lady that waves and she seems to be friendly. There’s a lot of drug addicts and just the property actually needs a lot of attention. I paid for 9 days at lot of money I spent there and this has been the worst experience I ever experienced. The bed frames are not very sturdy at all. I’m just being honest. Washer and dryer’s are not all working there’s no signs stating what’s not working I have to rewash my laundry cause the washer was broken and my clothes were still soaked. Half of the dryer’s are not in service as well. That was also money spent that was wasted.

This was disgusting had to sleep in my car and only use the room to bath as I couldn't get a refund to go elsewhere manager leaves and does door dash when he is supppse to be there assisting quest. Horrible customer service

Nothing dirty stunk and had roaches plaster peeling from shower and flooring rizing with bugs coming from everywhere I will never stay with this company again This was disgusting had to sleep in my car and only use the room to bath as I couldn't get a refund to go elsewhere manager leaves and does door dash when he is supppse to be there assisting quest. Horrible customer service

It's a spot for homeless people. The property is dirty,unkept,smells like cigarettes everywhere. The room is nasty, the ac doesnt work. The doors didnt lock and anyone could come in.

The place is neglected, dirty and smells bad