Candlewood Suites Dallas Plano East Richardson by IHG

The staff was very friendly. We had a few minor issues, and they were solved quickly and professionally.

Exceptional

Room has a lil smell

AC was making loud noise

N

Great staff!! Nice set up in the room. Extremely comfortable mattress. Free laundry facility was a really nice touch. Nice gym. So many extras like books to read, games, blenders and other appliances, mini store.

We really loved this hotel! Staff were so friendly and nice. The set up in our room was great and the recliner chair was a really nice touch. I love having a kitchen in our room and a full sized fridge. It was so nice that the laundry facility was free!! They had a nice gym too.

Very good

I checked in, dropped off my things, then went out for a few hours. When I returned, my key card wouldn't work. The staff at the desk was very nice, but it took almost a half-hour for her to figure out that my reservation had somehow changed to a different date- AFTER I'D ALREADY CHECKED IN. Finally got into my room and went to bed, only to be awakened at 3am by the toilet making a loud, high-pitched sound. Flushed it a couple of times and that sound went away, but then it wouldn't stop running. Closed the bathroom door and went back to sleep. 6:30am, and people are taking loudly in the hallway. Gave up trying to get back to sleep and just left.

Superb

She was very helpful and had me change rooms. Second room was a lot better. I will never stay here again.

The property was clean. The staff was nice. However, the heat didn’t work well when we tried to take some of the chill out of the room. Also, our refrigerator ice maker didn’t work and the hotel didn’t have an ice maker outside of the rooms.

Everything everything was great

everything was great

Property was in a fairly good area. There was a loud smell within the suite that remained throughout my entire stay. Not only did I smell it , a few of my classmates experienced the distinct Oder as well.

Front desk staff were less than pleasant

Exceptional

Nothing Nothing

The room was big and nice. Everything worked. The kitchen floor had some wear and tear that will need to be addressed soon, but it did not impact us. I would have liked a dish sponge and some dish soap so I could clean a bowl without having to run the dishwasher (dishwasher detergent was provided). The staff was great. The surrounding area was very noisy and had a lot of trash laying around and many people did not pick up after their dogs, but these things are mostly out of the hotel's control so I don't fault them for it.

Good