Best Western Plus Lake Dallas Inn & Suites

Breakfast was good, the location was perfect for the events I was scheduled for Might want to check the electrical plugs in the rooms, a couple in my room weren't working, so I had to move some of my things around until I found one that worked

Clean and quiet No hair dryer

Was perfect for my needs. A nice, clean, and comfortable spot to spend the night.

I arrived later in the evening, and purchased the room with Expedia ("3rd party vendor"). I was charged an extra $20 because the room I ordered was not available. Not impressed with the communications between the two companies Expedia and Best Western Plus.

Breakfast supervisor. Maria very nice and warm attended to everyone all staff pleasant

Exceptional

Discovered that the toilet did not flush and there was no hot water. Too late and tired to switch rooms again so we just dealt with it.

My first room the air conditioning was not cooling. I was told it had been replaced the day of check in. However after 3 hours and thermostat below 60 it was barely cool. My room was changed. That room the air conditioning was working. However, that room was not very clean. Mold in the bathroom around the tub. Shower rod was not level as was coming out of wall. Due to that the shower curtain would not stay closed. The toilet ran all night as the flapper was not working. They did caulk over the mold and tried to repair the rod. We had to ask for a hair dryer. There was no closet door. No mirror in the room portion to help with getting dressed. The bathroom lighting was atrocious. Nothing like trying to put makeup on in the dark. My allergies were flaring every day while in the room. We needed to use the dryer to dry wet clothes. That was out of order as well. Breakfast was food. Not one healthy option available. I would be hard pressed to stay here again.

Amazing Pool. Staff are very helpful also.

Location

Exceptional

Room clean and friendly informative staff!

it's your best choice to stay and rest for the night.

I will say they had good breakfast though.

The actual shower heads have shutoff valve that is not very visible and never mentioned so if you do not know about it water will not

Overall the hotel was neat and clean. There were a couple of issues that I think they need to change. The first one was when I use the Gioma there was no cups to drink water. There was no towels to wipe yourself off, and there was no cleaning supplies to clean the machines after you use them. The second issue was that the rooms only had a couple of plugs and the lamps didn’t have any USB ports to charge anything by the bed. I had to end up going to Walmart and buying a USB cable and box overall it was good for one night. It would’ve been better if they would’ve had those issues corrected.

I couldn’t believe how quiet and peaceful it was.

The staff was friendly and very helpful. Although the facilities were clean, they were so run down. They did not look like it. Weeds were growing out of the cement around the pool. Cracks in walls. Worn out, floors. If it was any more run down, it would need to be renamed a motel 6.

The breakfast was good and clean area to eat. The room was decent and clean. The tub in the bathroom when you stepped in had a cracking sound. The towels were dengy looking. I received a prank call at 3am in the morning saying there was a gas leak in the hotel. I called several other rooms to see if they received a call and they said no. I talked to 2 young ladies the next morning as we were going downstairs. They said someone called but they didn't answer the room phone. Christina from the front desk called me to insure that everything was fine at the hotel. I spoke to Mark who checked me in and he said no outside calls came in and Rajesh also said no record of outside calls came into my room. My son was in the room with me and told me to hang up the phone. The person said it was a serious matter and I needed to wet a towel and place it under my room door. He also instructed me to open the room windows. Then he advised me to take the toilet seat off the toilet and bust out the windows. He stated that 2 people had passed out and it was urgent to get the proper air coming in that room. He said the insurance would pay for the windows. I did not hear anyone else busting out their room windows. He said the fire department were on their way. That's when I hung up the phone and called a few other rooms. As a Travel Advisor I will not be recommending the Best Western Plus to future clients.

Excelente atención , los cuartos limpios y se pudo dormir bien