Hilton Garden Inn Irvine/Orange County Airport

Great staff

The guy at breakfast was very nice and the hotel is clean. One thing I did not appreciate is I was charged for water. I had to call and get that fixed and the person did.

Superb

X

Clarification of an availability at 2 AM booked and when the confirmation came through, it was for 4 PM that next day so I’m still trying to fight to get that fee reversed thus far not successful. Will go to Credit Card for Credit and will never use this site again.

Very helpful staff. Quiet location.

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Reserved room was not available and Expedia did not include the available breakfast

Very clean and easy access to airport

clean, quite and nice place to stay. close to main freeway.

The bed was very comfortable and the towels were high end. The air conditioning was both effective and quiet so we caught up on sleep from some warm nights leading up to this stay. We split a room service burger last night and he gobbled his half like some sort of wild animal, which usually means it was good. I agree.

Exceptional

Exceptional

Very good

Bed linens were scratchy.

The front desk staff were AMAZING! So welcoming and friendly and helpful.

Exceptional

The rooms were very clean and the beds were comfortable, easy simple check in and check out process!

The room was clean and comfortable overall, although a few items from a previous guest had been left behind in the bathroom. The location was convenient, and the property itself was generally well maintained. The biggest problem was the lack of communication and customer service. My prepaid Booking.com reservation was for three nights, July 29–August 1. On August 1, while my son and I were away, I received no email, text, voicemail, written checkout notice, or other effective communication from the hotel. When we returned, our room key had been deactivated, and only after my son went to the front desk did we learn that our reservation had ended. Management later said they had attempted to call me around 1:00 and 1:30 p.m., but I checked my phone and had no incoming or missed calls or voicemail from the hotel. When I asked for verification, management said they do not retain records of every attempted call. I was also told that the hotel created a new reservation for our occupied room at 1:52 p.m. We ultimately incurred an additional charge of $272.02. I understand that guests are responsible for their reservation dates, but one effective notification could have prevented this situation. I tried to resolve the matter directly with hotel management and later through Hilton Corporate Guest Relations, but it remained unresolved. Overall, the physical property was fine, but the communication and handling of the situation were very disappointing.

Very nice property, the bathroom smelled a bit musty and had some walls peeling near the shower but other than that was good