AC Hotel by Marriott Columbus Downtown

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Exceptional

The lobby area was very clean. The desk staff was very helpful in switching out rooms due to bad smell and damage lamp shade and untidy room.

Very good

Great location The cleaning of floors and carpets early in the morning made for a sloppy walk outside.

The cleaning of floors and carpets early in the morning made for a sloppy walk outside.

This hotel is nice and modern! I would definitely stay here again.

DIDNT HAVE BREAKFAST. NO A LOT OF OPTIONS FOR $15.99 NOT OPTIONS AT ALL FOR BREAKFAST

They Hotel was really nice and clean. The staff was very very nice. The location was also nice.

Nice

Great place

One of the ice machines didn’t work

The experience at the AC Hotel was absolutely terrible. A simple error on the hotel’s end resulted in a huge ordeal. On our second night of the stay, my wife and I came back to a room that had not been serviced at all. We called down to the front desk to ask for fresh towels and to inform the staff of the situation. The staff member (who happened to be the assistant manager) was extremely rude, flippant and completely dismissive of our request to have the price of the room adjusted. He went so far as to say we had to leave the hotel completely. Needless to say, we were beside ourselves at this point and wanted nothing to do with the hotel, so we left. The complete absence of customer service and professionalism was like nothing I have ever seen. Robert should lose his job. Not that I particularly care because I couldn’t be paid to revisit this business.

Exceptional

Good

Good

It’s alot to say about this shit hole of an hotel! First let’s talk about the room they gave me, room that someone else moved away from. Room wasn’t clean. Toilet seat loose and we can’t even get to use the toilet in peace. Toilet floor smelling like pee. Air conditioner dirty and cursing us to sneeze a lot. My daughter falling off on the floor like I can go on and on!

The only thing is my first night, the lady that worked overnight that shift she was awesome cos checking into this property the staff was unprofessional! And oh the housekeeper we had too she was great. It’s alot to say about this shit hole of an hotel! First let’s talk about the room they gave me, room that someone else moved away from. Room wasn’t clean. Toilet seat loose and we can’t even get to use the toilet in peace. Toilet floor smelling like pee. Air conditioner dirty and cursing us to sneeze a lot. My daughter falling off on the floor like I can go on and on!

Very clean facility. Our room was not as clean as we have seen it in the past but still very clean.

The room wasn't clean...hair in the shower and stains in the mini fridge.