Best Western Plus Des Moines West Inn & Suites

Room was spacious, breakfast was well stocked

Exceptional

The front desk clerk was amazing. Even tho she was new, she did a great job!

Very nice room. Great place to stay for the night

Clean room, great breakfast!

We couldn’t get the microwave or coffee maker to work.

Room was priced well, very clean and staff was nice.

Quick overnight stay. Very nice hotel for the price. Will definitely stay again if we are in need of a room in the Des Moines area again.

Room was clean. Breakfast was hot and fresh.

We got in late and the staff was very kind in helping us get settled. The room had an odd smell and was clean. Our key card would not work on the outer door nor our room door on our second day there. The staff were helpful in getting new card keys. There were four large trucks/18 wheelers parked in the lot, making it difficult to maneuver.

excellent

They don’t clean the rooms unless you stay for a week. No trash emptied, no linen or towel service, no refresh of shampoo or conditioner. safety concerns: all fire doors on were propped open all the time as well as the door to the pool.A child could drown

Room was good and beds were comfy. Slept well.

Room was clean, staff helpful and breakfast was awesome.

Room was clean enough, bed was ok.

Deplorable condition. Cockroach walking over the bed. We had to leave early because the sanitary condition was unacceptable.

Clean room, useful amenities and staff.

Good

Staff wasn’t helpful with blankets when asked for one extra, room had crushed chips in drawers, woke up called front desk at 8:30am to ask when breakfast was over, was told 11am. then came down stars to that not being the case. asked why I was mis-informed, the lady then insulted me by arguing. Was woke at 5am to DING DONG DITCH on my door. My stay was not great.

There was nothing that really was a like. I had to tolerate and accept what we booked for a softball tournament. All of it. The staff was rude, no one came to clean the room after we requested multiple times, the pool had so much chlorine that the bathing suits became discolored, breakfast was horrendous (we saw staff using their bare hand to put out cereal in the holder and yogurt, fruit was mushy and old), they had travlers not staying at the hotel sleeping in their cars in the parking lot and coming in to use the bathroom or eat breakfast, location didn't feel comfortable, and a grown man was recording the girls from our softball team that when it was mentioned to staff it never was addressed or followed up.