Residence Inn by Marriott Charlotte Northlake

I will not be returning to this hotel. I arrived on a Saturday. I was told that housekeeping is every other day. I was supposed to get service on Monday. When I returned Monday evening I was told that they were short staffed and my room was skipped. One would think that they would make sure that a Bonvoy's Gold Member's room would be cleaned, or at least communicated with me that I'd be skipped. I was set to check out Tuesday. On Tuesday I requested and was granted a late check-out at 1p. I left this morning and when I came back at 11:00 to pack, a housekeeper was in my room cleaning my bathroom and had already stripped the bed with all my things on it!! How do you attempt to clean a room with someone's clothes and personal items everywhere. I tried asking her why she was in my room but she didn't speak English. This wasn't the first time I had issues with this hotel. Just like last time I was promised points for my troubles. I never received my points and I'm sure I won't receive them this time. The GM was at the hotel and didn't bother to even address what happened. The customer service was bad from top to bottom. I didn't enjoy this experience and will not be returning! My only good experience was my interactions with Elaine the bartender. Do better Marriott!!

Loved the location. They had me on the top floor so the view was great. I guess the only thing I can mention is that I noticed a lil dust in the corners and on the night stands in the room but nothing major

No complaints very affordable and worth it

Cleanliness

Food staff location There wasn't any keys available staff had to let me in and out my room

Excellent place! I recommended it 100 %

They refunded the stable due to cancellation on my end. Did not actually stay there.

Clean room, front desk staff very nice and helpful. Great hotel!

Staff was helpful and friendly. The room was neat and clean

There were some bugs in the room underneath the sink when we got in there that made a bunch of sound until I kicked them out. Bedroom and bathroom were clean and the breakfast was good!

Was located near a lot of good restaurants and stores. Overall was a really clean and great stay! Had the king suite and was absolutely a great stay! Everything was great no complaints!!

Very good

Bad

All the staff were very kind and helpful!

The room was really nice & spacious. I love that it had a real kitchen. Only stayed over night but I will definitely go back to enjoy more of the facility

Bad

It's all bad

Nothing It's all bad

I booked based off location and view. While traveling to the hotel I had a tire blow out. Called the location to inform them that my arrival had went from 6pm to now 2am. Then I arrived to find that my suite was not clean nor did television work. I reported that morning to front desk and she assured me that it would be taken care of. I returned to my suite that evening to find that none of the matters had been addressed. Then on my day of check out I was awakened by staff housecleaning service making loud banging and equipment moving in the hallways. Went down at 9 to get breakfast to find nothing but staff cleaning and mopping the area when we were told breakfast end at 10. The hotel also didn’t disclose that guest would have to pay for parking pass when you check in. My shower I ended up cleaning do to the amount of air in the shower and bathroom floor.

Everything was great will stay again and recommend to family and friends. Staff was professional and knowledgeable and polite.