Austin Marriott Downtown

all was just great - starting from entering the building, welcoming and friendly stuff and ending with great and clean room and asking help with different services.

Very good

I was very impressed at check in of the help since it was our first time at the hotel. The only choice for parking was in and out valet, and we weren't using our car while there. I thought that was overpriced for what we got.

Great stay

Exceptional

Superb

The staff at the door were incredible. Needs chairs at the front doors. Older people need to sit while waiting for a car/uber.

How close is was located to everything.

Thanks to Tanner for accommodating us to a more satisfying room. Our current room wasn’t ready but he made our day giving us the corner room experience. The staff were all so welcoming. The valet, front desk, the ladies in Loaf & Wine and the gentleman who gave us the extra hour for checking out. Staff are 5 star people 😁 We got to enjoy the tropic vibes of Zanzibar around sunset. The drink was super cute and the vibe was perfect starting point for our night. In the morning we got the complimentary coffee and the bacon egg and cheese sandwich. 5 star ⭐️ Would have loved to eat at the restaurant but we were unfortunately on a time crunch. The hotel room was obviously wonderful. It was the perfect city view showing my significant other downtown Austin for the first time. He couldn’t stop talking about how great the shower was. The bed was so comfy and the room was so cold just how we like it. The pool was great we went @ 9:30am it’s I believe 4ft deep. It didn’t seem like it was as clean as it should be but it was good enough to still get in. You really can’t beat the wonderful view of the buildings and sky. The sun didn’t get past a building and hit the pool till about 11:30am. But the water still felt good. We specifically chose this hotel for its location to nearby restaurants and bars. The most we had to walk was 10 minutes. Great and safe walking area. Overall, this is a great hotel I highly recommend and we do plan to come back sometime soon 🙏

Wonderful hotel. No corners cut on staffing and decor. Pool and Zanzibar were exceptional.

Great location, great restaurants and the beds were very comfy.

Location and cleanliness Issues with checking out and what was included in the price of our stay. Valet staff had a unpleasant attitude

Easy access to downtown with multiple venues within walking distance. Homeless people sleeping on the streets in the area.

The bed was remarkably comfortable and the room was spotless. The staff gave us wonderful restaurant recommendations.

Great location, exceptional staff and excellent amenities. Also the bar and restaurants were amazing.

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Exceptional

All good

Location was good I had a very disappointing experience during my recent stay at the Marriott Austin. I booked a room through Booking.com for four guests, including my two children, and the reservation clearly included breakfast. However, when we went for breakfast, the hotel staff only provided two breakfast coupons, stating that their policy was to provide breakfast for only two guests per room. This was extremely frustrating and upsetting because I booked the room with breakfast for four guests. I reasonably expected that all four guests included in my reservation would be able to have breakfast. Because the staff refused to provide breakfast for my children, my kids were unable to eat breakfast that day. What made the experience even worse was the way the issue was handled. When I contacted Booking.com, they told me to speak with the hotel. When I spoke with the hotel, they told me to contact Booking.com. I was passed back and forth between the two parties, with neither taking responsibility for resolving the issue. The hotel staff were also very rigid and showed very little understanding or willingness to help, despite the fact that there were children involved. I understand that hotels may have policies regarding breakfast, but those policies should be clearly disclosed at the time of booking. If a reservation is made for four guests with breakfast included, it is unreasonable for the hotel to provide breakfast for only two guests without clearly communicating that restriction. Overall, this was a very disappointing experience, not only because of the breakfast issue but also because of the poor customer service and lack of accountability. I expected much better service from Marriott. I would appreciate it if Marriott management would review this incident and provide an appropriate resolution.

I had a very disappointing experience during my recent stay at the Marriott Austin. I booked a room through Booking.com for four guests, including my two children, and the reservation clearly included breakfast. However, when we went for breakfast, the hotel staff only provided two breakfast coupons, stating that their policy was to provide breakfast for only two guests per room. This was extremely frustrating and upsetting because I booked the room with breakfast for four guests. I reasonably expected that all four guests included in my reservation would be able to have breakfast. Because the staff refused to provide breakfast for my children, my kids were unable to eat breakfast that day. What made the experience even worse was the way the issue was handled. When I contacted Booking.com, they told me to speak with the hotel. When I spoke with the hotel, they told me to contact Booking.com. I was passed back and forth between the two parties, with neither taking responsibility for resolving the issue. The hotel staff were also very rigid and showed very little understanding or willingness to help, despite the fact that there were children involved. I understand that hotels may have policies regarding breakfast, but those policies should be clearly disclosed at the time of booking. If a reservation is made for four guests with breakfast included, it is unreasonable for the hotel to provide breakfast for only two guests without clearly communicating that restriction. Overall, this was a very disappointing experience, not only because of the breakfast issue but also because of the poor customer service and lack of accountability. I expected much better service from Marriott. I would appreciate it if Marriott management would review this incident and provide an appropriate resolution.