Staybridge Suites Amarillo - Western Crossing by IHG

Location Breakfast

Access is a little awkward with the construction currently but worth going out of your way. I’ve stayed here a couple of times consistently clean and safe. Better than average breakfast.

Our room was dirty the bathroom shower had hair in it. The coach was torn beds were uncomfortable.

Exceptional

A+

Location Cleanliness, lack of towels, pillow, stuff to put up sofa bed was not in the room. I needed to go down and ask and received linens and blanket with holes on it. Bas experience for the family

Stayed 3 days and not once did our room get cleaned. We kept having to ask the front desk for towels and toilet paper. We had a big trash bag to keep all our trash. We also heard other people saying their room did not get cleaned. There was mold in the shower on the ceiling. The beds looked soft but were not very comfortable too hard. And I like a firm bed.

The hallway smelled like pee, don’t get me wrong we were supposedly on the dog floor which someone complained about our dog barking which we never leave him but wanted dinner. There was a cockroach in her bath stains on all the furniture and the room smelled like Pet Smart.

We enjoyed our stay and definitely can’t wait to go again

The water quality was terrible so you had to buy drinking water. The room was comfortable.

Limited parking

check in was great. Older cowboy at late night shift was a true gentleman. really went above and beyond to ensure our family had a great stay. the room was one of the largest rooms I've had at a hotel stay. it was like a two bedroom two bathroom apartment! there was one cockroach in one of the kitchen drawers that my wife saw that I didn't. The doorknobs were either missing or didn't work except for the front door. the fixtures and carpet have all seen better days. missed the breakfast so no input there. parking is shared with a strip mall. majority of parking is behind the building so be early if you want a front spot. what looks like a maintenance man seemed like he was either having a bad day or was irritable by nature. there are alot of rooms at this hotel, maybe understaffed or overworked for maintenance? would try a newer hotel next time but I would not rule this one out.

Came in late due to a flat tire and desk clerk was already annoyed. Gave us a suite on the 3rd floor room key didn't work. She tried hers didn't work. So she moved us to a 1st floor suite. It smelled very damp, the TV didn't work in the main room, no bedding for the pull out couch, only 1 set of towels, and there were dried out towels from the previous guest hanging on the shower. We soon discovered that the damp smell was due to the carpet was still damp from being cleaned earlier. Traveling from CA to NC and this was our most expensive hotel and the worst.

Good hotel located out of town next to a petrol station. Very good options at the buffet breakfast and a nice pool.

The room smelled like urine and when I mentioned it to staff they indicated it was the only room available. The mattress on one bed seemed to be the main cause of the smell so we both slept uncomfortably in the second bed.

This was a HORRIBLE experience. The first room they gave us, there was a man inside and the staff had no idea who he was! Then they moved us to a room where the TV didn't work, the towel rack was ripped off the wall. The staff acted annoyed most of the time, the pillows were flatter than a pancake. Pool was nasty, hot tub broken and filled with nasty water. DO NOT STAY HERE!!!!!

The cleanliness was not prioritized. There was animal hair in that room even though we have no animals. The couch was ripped open and stained.

Smell like a shit

Nothing Smell like a shit

I will not be back. Hot tub was cold and not working. Despite multiple attempts, pre-scheduling 24 hours in advance as required, and even being told incorrectly that my room had been cleaned, it was not. I stayed three nights and had overflowing trash cans. Breakfast and social hour offerings were not good. Lobby and individual room smelled like sewage. A broken footstool sat in the hallway the entire time I was there. I stay at Staybridge Suites hotels often for business, and this location was not well-kept and was sub-par in comparison to others of the same brand.