DoubleTree by Hilton Hotel Wilmington

Shower rod was loose and since it was curved, it turned down. So the curtain kept falling back into the middle. Otherwise everything was good

Friendly desk staff and bar/restaurant staff. $18 plus breakfast buffet was not included

Stayed overnight and everything was beautiful. Would definitely come back

No hot water (hotel was full up).

We went to enjoy an end of summer birthday vacation with my son's. We had a wonderful time. The room was great and the staff was very friendly.

The room was just ok. The curtains were literally torn and freyed. The pillows are horrible the go flat instantly! The bottom of the bathroom door was rotted from previous flooding and never repaired. For the rates they charge they can do so much better. I will never choose them again.

Bad

All systems working as expected. Just the way I like it.

Room was

The staff was extremely friendly and welcoming even gave my husband a gluten free cookie

Continental breakfast for 18 dollars

Room was clean and quiet-loved it

Update doors too rooms

Upon check-in we were welcomed by Corey who was professional and courteous. There was an issue with the main corridor was extremely hot as if no ac was on. I came down to the front desk and a manager who I believe was Mr. Brown took care of it immediately. Upon checking out the woman at the front desk (don’t recall her name) was also very nice, professional and eager to assist. All staff was professional and courteous except the woman bartender who had more interest with her phone than she did with assisting customers. I waited and watched her and a man discuss something about her phone for over 15 mins while I waited to order a drink. When she finally did approach me, she was not friendly and showed no customer service. Room was fine, bed was comfortable, but attention to details in the bathroom are needed. Wallpaper peeling and nicks on the wall under the left side of the sink and can be seen while using the toilet. Due to hotel being so busy and noisy due to a catered event (wedding I think) and main door didn’t work. Overall hotel condition is 3, but all of the staff (except bartender) is a 5 which brought the rating up to a 4.

The facility was clean

Superb

Exceptional

Found eyelash in sink and gold ‘no panty line’ tag on floor in corner of room

Very good

The place and staff were above average. We would have liked to have a free breakfast.