Courtyard by Marriott Waterbury Downtown

Very clean , friendly staff.

Amazing trio.. the two representatives I’m at the front desk where amazing! Hotel was clean and all around amazing

No comment

Not a hotel where we would stay again, or would recommend. The place looks run down, poorly maintained and not so clean. Parking is not very convenient in an adjacent parking house. Downtown Waterbury is also not a very pleasant location.

Exceptional

Not much… building looks tired. Lights out on the building sign, zero amenities… no complementary coffee even… very clean, but that was the cleaning staff they were excellent. That was about it Unfortunately a lot … building looks tired. Lights out on the building sign, zero amenities… no complementary coffee even… very clean, but that was the cleaning staff they were excellent. That was about it. The parking garage didn’t feel safe… poorly lit, open garage, lots of strange cars just parked in there… maybe not even from the hotel. One car was parked with occupants just smoking weed… stunk awful

Questionable area to stay.

The room was clean and very up-to-date decor-wise.

Clean bathroom. Some parts of the hotel could use a bit of cleaning and detailing. Parking was easy and inexpensive. The poor lady at the coffee shop could use some help. She was working very hard. Perfume smelling deodorizer is irritating to people with allergies. It burned my eyes.

Staff was excellent especially front desk Everything was excellent no complaints

The hotel itself was great, staff was nice. However, the area was not the greatest.

Going through renovations but it was clean and the staff was very friendly.

I reserved a king bed. It wasn’t until we got to the room we realized that we did not get a king room. We had to go down to the lobby to have it explained that it wasn’t overbooked and we did not get our king room

Unfortunately, my experience with this hotel was extremely disappointing. When I arrived to check in, I was told that my name could not be found on the register. I checked my Booking.com app and realised that, through my own mistake, I had accidentally booked the room for the previous night. I completely accept that the booking error was my responsibility, and I was already very disappointed in myself. However, what made the situation much worse was the response I received. I was told the hotel was fully booked that night and, when I asked whether I had lost the money I had paid, I was simply told yes. What I found particularly disappointing was the lack of compassion or assistance. I would have appreciated even a little understanding of the situation, or perhaps some suggestion about where I might find alternative accommodation for the night. Instead, I was left feeling that my situation simply wasn’t of any concern. I understand that mistakes happen and that the hotel may have been unable to accommodate me. What I was hoping for was a little empathy and customer service. Unfortunately, that was missing from my experience. I left very disappointed—not just because of my own booking mistake, but because of the way the situation was handled

The staff was very helpful keeping me informed when I room wasn’t ready on time Not all the lights appeared to work and there should be a designated usb outlet to charge stuff(cell phone, tablet etc.)

Nice stay. The staff accommodated us for early check in which gave us time to prepare for the wedding we are attending at 4.30pm. Would recommend.

The staff

The first room I had Toilet didn’t flush properly. Telephone didn’t work and the air conditioner sounded like a jet taking off and the controls didn’t work so I couldn’t even turn it off. I had to change rooms at 2 o’clock in the morning because I couldn’t stand the noise from the air conditioner any longer, the second room I got was much better

It was clean and smelled good. Also bed was extremely comfortable. Near very busy interstate highway and the windows are not sound proof so heard trucks all night long. Could not sleep. I have stayed at many hotels near airports that were much quieter. So it was a terrible disappointment that I could not get a good night sleep. Will not stay there again.

The staff were good, not all of them