Hilton Garden Inn Wallingford/Meriden

The heating unit was loud.

Very good

Superb

Superb

Exceptional

I stayed at the hotel for one evening to attend a wedding. I checked in quite late and all was fine with that process. I am a person that has bad vertigo, and in the morning was experiencing a pretty rough patch. I called the front desk to ask if I could extend checkout for 1 hour and was rudely told that the hotel quota for checkout extensions had been reached.I tried to explain that I was not feeling well and Kim, the front desk representative at the time , seemed to take glee in being rude and making it clear that my request was denied. It would have been absolutely acceptable had that just been the policy but it seems that Kim took glee in being rude and that is why I would never stay there again..theres no place for that when guests are paying for hospitality. Later, as I sat in the lobby, eating a bit breakfast and trying to ready my eyes for the road and 100 mile trip home, I was lucky enough to encounter Lianna, who was attending the breakfast offering and she was exceptionally hospitable and friendly!!! But again, even then in the lobby while waiting, I witnessed guests waiting at the front desk for Kim to return from fixing her breakfast and was reminded that this is not a place I would want to be again.

Tub surface slippery and dangerous. Fitness room too small and missing equipment components.

Poor housekeeping. I was supposed to get it daily but did not. And when I told front desk they had someone come and did not replenish coffee cups or k pods only towels. I miss pre covid service levels where fresh towels and trash removal was standard.

It’s a lovely property but the front desk is a missed opportunity. Both the hello and goodbye was lacking.

This was a last minute stay and it was awful. It was advertised as being in one area and was substantially farther away. After checking in only one of my keys worked and then rest of the stay was back and forth between the front desk and my room. I was in town for an event and was so thoroughly disappointed. They did allow me a late check out but only after I woke up in the middle of the night to a flashing green light by the bed and in the closet and a very hot room. I left the ac when I left for my event and returned to damage on my door. I expressed my concern to the staff but having the front desk offer to visit my room because he wanted to see what the problem was not helpful. Since they let me check in late and the time were not at all as advertised or posted between the 3rd party I booked with even though I personally reached out to the property directly before my arrival. It was also strange to have so many visitors in the room while I was out with a no thank you and do not disturb sign clearly left on the door. I took pics and videos of the lack of restful environment. The property was also infested with lantern flies and many other bugs. I simply moved to keep my car in sight after returning to a used room in my absence and was extremely disappointed the staff tried to help but it was not really in their hands due to this 3rd party booking platform

Exceptional

Clean, quiet, and spacious rooms with comfortable beds. Shower in tub.Limited dining but available items good. Very friendly staff.

Hotel has been renovated but the rooms could use a slight upgrade to match the rest of the hotel.

Five stars!

Everything was fine but I thought the hot buffet was pricey. Eggs tasted more like water.

Everything was practically like new. As per staff, the Hotel was recently updated & renovated,. The breakfast was good & set up as a buffet style. Breakfast was optional, but was not included. Also, guests should be informed that upon entering the dining area, once you render your breakfast voucher,…that; you will be approached by the hostess or dining room area attendant, asking guests what type of drink you would like, & they bring it to your table. Then a tip will be expected based on the percentage of your breakfast/diner meal for sitting you & serving your drink. I think it’s a smart business strategy for cost control, to prevent loss for the hotel, & for the kitchen-dining staff to be compensated for their work/service, but it should be communicated ahead of time when booking & requesting breakfast/dinner to be included. Other than this, the Hotel was exceptional & the stay was excellent. We would stay there again.

Very quiet, spacious room and great customer service.

Very good

Nice stay, clean rooms, comfortable bed

Staff were so friendly! It's always so comforting to be welcomed with friendly and helpful people after a long day traveling. The room was clean and smelled so fresh.