Best Western Plus Franklin Square Inn Troy/Albany

Nice well maintained property. We visit again.

Location Cost was significantly more than was shown when booked.

Great stay. Rooms are clean. Nice breakfast. Great location.

Very clean and quiet. The breakfast bar was excellent!

Superb

Good location. Great farmers market on Saturday if you are looking to kill some time.

good service

Incredible staff, great location. Very picture ask. Good breakfast. Nothing we didn’t like. Strongly recommend

the location the room had a bit of a odd smell.. breakfast was very average at best

Clean room

It was clean and effiently run

Breakfast hours are limited; and so breakfast at 6:00 a.m. is better than the dwindling options available by 8:00 a.m. By 8:00 a.m., there was no more coffee; and we had to wait 10 - 15 minutes until replenished. There was only one breakfast staff member, who seemed hard-pressed to keep up with the breakfast service, poor fellow.

Good location, nice breakfast Floors were sticky, carpets in room felt wet. First room smelled like wet dog, then we were given another room, but it had an odor too.

Super welcoming. Had oversize vehicle parking. Clean & comfy!

The breakfast was amazing!!!!

Really Everything was just perfect.

Great location with excellent gym facilities. The free coffee was a nice touch, and there was a good selection at breakfast. Overall, a very comfortable stay.

Having access to a frig and communal microwave for leftovers Cost, $349 is high

Rooms were a bit small. Shower had light water pressure.

We had a large suite with a kitchen and pullout in the livingroom. The kitchen was bare- no cups, dishes or utensils (only paper cups that burned in the microwave). They had a station with coffee/hot water in the lobby, but it was consistently cold. There were no linens, blanket or pillows in the room for the pull out sofa. While the front desk staff were friendly, they had difficulty finding these items and provided what they could. It was confusing why the room wasn’t stocked as it was indicated how many people were in our party. What was most surprising was that the room was not cleaned at all during our entire stay. While we didn’t necessarily need fresh towels each day, we had limited coffee provided, and expected it would be restocked each day and the trash to be removed. After 2 days, we asked the staff in the hall if they could kindly refresh our room. The woman we spoke to directed us to another as it wasn’t her hall, and we were directed to a man who appeared to be a supervisor. He verified our room number and affirmed they would. When we returned later that day, they had done nothing. When we were packing up to leave, our disabled child had to use the restroom, so we were maybe an extra 5-10 minutes in our room beyond check out. Housekeeping loudly pounded on our door less than 10 minutes after check out and seemed irritated we weren’t gone. When that was the only time they decided to show up, that was the final straw for me. For approx. $700/night, I’m disgusted.