enVision Hotel St. Paul South

The front desk staff are very friendly and attentive. The pool was clean and enjoyable. Bed is very comfortable, pillows plentiful but worn out. Quiet, clean, great tv channels. A gem for the price!

All good

The pool water was super cold, and their tv in the room did not have any channels but one. Staff said it should have more and told us to try again but didn’t work. So we didn’t get to watch the football game. And we didn’t even get our deposit back & we stayed for one night only.

Too loud. Hallways smell

Thought that breakfast would have been included or at least coffee in lobby

There is no breakfast. Bathroom was in horrible condition. Hole in curtain

Superb

The restaurant is closed and website says open. Same thing with the pool. No hot water in the shower

Staff is always very friendly. The rooms have their little nicks and dings here and there, but all in all it was a good stay.

Rude and nosey front desk ppl also charged for our service animal when we told were weren't going to be charged for the dog

Upon arrival after driving 4 hours went to check in they did not have a reservations that we had booked through booking.com. we had to search for another hotel to stay at. Then received a message from the front desk saying they found a reservations. But we did not get the rooms that we actually reserved on booking.com and that we actually paid for we reserved a king handicapped accessible and a double Queen handicapped accessible. Neither were available. They ended up putting us in two regular rooms with double beds. One room did not have a working air conditioner. The other room that we checked into was occupied with other people. So they had to find us another room which had a working air conditioner. But the shower did not drain the entire stay. We had to shower in our other room that we had booked. Went to get a bucket of ice out of the vending machine and the ice vending machines did not work. Had to go to the front desk and they got us a bucket of ice from the back. The manager came to our room that did not have a working air conditioner and asked if somebody could come in and replace our air conditioner which we told them they could after we left to our destination for the evening. The next morning I went to go use the hot tub and the front desk had to let me into the pool room. Upon entering the pool room discovered there is not a hot tub and the pool was cold. The entire experience was awful. It was a total crack shack. Disappointed with booking.com advertisement of this location as it looked like it was a decent place and it was nothing as I was expecting. We were still charged the price of the rooms that we had originally booked and been charged for prior to arrival even though we did not receive the rooms that we reserved. Booking.com should have a customer support contact phone number for these types of issues and emergencies.

The entire experience was terrible. Do not recommend at all Upon arrival after driving 4 hours went to check in they did not have a reservations that we had booked through booking.com. we had to search for another hotel to stay at. Then received a message from the front desk saying they found a reservations. But we did not get the rooms that we actually reserved on booking.com and that we actually paid for we reserved a king handicapped accessible and a double Queen handicapped accessible. Neither were available. They ended up putting us in two regular rooms with double beds. One room did not have a working air conditioner. The other room that we checked into was occupied with other people. So they had to find us another room which had a working air conditioner. But the shower did not drain the entire stay. We had to shower in our other room that we had booked. Went to get a bucket of ice out of the vending machine and the ice vending machines did not work. Had to go to the front desk and they got us a bucket of ice from the back. The manager came to our room that did not have a working air conditioner and asked if somebody could come in and replace our air conditioner which we told them they could after we left to our destination for the evening. The next morning I went to go use the hot tub and the front desk had to let me into the pool room. Upon entering the pool room discovered there is not a hot tub and the pool was cold. The entire experience was awful. It was a total crack shack. Disappointed with booking.com advertisement of this location as it looked like it was a decent place and it was nothing as I was expecting. We were still charged the price of the rooms that we had originally booked and been charged for prior to arrival even though we did not receive the rooms that we reserved. Booking.com should have a customer support contact phone number for these types of issues and emergencies.

Need to upgrade everything

They listed as available but didn't even have a room. Now I'm fighting with Expedia to get my money back.

The staff was wonderful! Beds were very comfortable. The room overall was just ok.

Nice and clean room

Mini fridge didn't work so had to go buy a cooler to keep things cold. Close to highway and hockey rink

I still have not received my deposit back yet

Very nasty they you have roaches

The pool was never open, it smelled like cigarettes and dog urine, the white comforter has what appeared to be blood stains in it.