Home2 Suites by Hilton Smyrna Nashville

Exceptional

Excellent place to stay,clean room friendly staff and the breakfast was very good

The A/C was very cold and it was very hot outside so we appreciated that. The water pressure was good. The carpets were dirty in the hallways and in the room we stayed in. The couch had stains all over it. Kind of gross! There was an odor of marijuana coming from somewhere close by. There were also sketchy people hanging around the area around the hotels.

Worst stay in my life!!!! Room smelled like dead rats. Shower was broken. U couldn’t even shut the door of it. Housekeeping never came in my 4 day stay until I complained a 4th time! They came and picked up dirty towels but did not restock them, didn’t empty trash or restock coffee etc. room keys would deactivate after every use!!! I requested a discount since I had to complain everyday but instead of a discount I just received an eye roll from the desk lady. Also almost everyone I went to the desk no one was anywhere to be found! I would have to what 15-20 min

When we arrived we were told there was only one room left, on the first floor near the side door of the hotel.

The hotel is located in a convenient location close to the interstate. Upon arrival, staff was welcoming and check in was quick. The room was fine. Not terrible. Beds were comfortable. The refrigerator did not work well which was a disappointment as we had plans to have cold drinks for the long car ride home in the morning. We also noticed that our phones did not charge as the plugs in the side tables were loose. My biggest issue was the cleanliness of the bathroom. Mold around the shower just gives me the ick which was a problem here. You can tell the property has made some improvements being under Hilton but when the door to the room did not shut without FORCE, I knew this wasn’t going to be a 5 star stay. I will say the AC worked well and the beds were comfortable.

Pillows were like a luxury hotel and they provided one of the best HEALTHY breakfast selections which were ALL delicious!

Good

1. Overcharge — 2 nights I didn't stay My correct stay was 6/25–7/1 = 6 nights (6/25, 6/26, 6/27, 6/28, 6/29, 6/30), checking out 7/1 at 10am. Engine billed 8 nights, which includes two nights I was never there for: • 7/01 — my checkout day • 7/02 — the night after I'd already left Amount Correct: 6 nights ($102.94 + ~$20.31 tax) ~$739.50 Engine charged (8 nights) $986.00 Refund owed ~$246.50 2. Undisclosed parking fee charged to my personal card Home2 charged parking to my personal card as an “incidental” — $4.25 (incl. tax) × 6 nights = $25.50. Two issues: • As you can see from the attached folio for a nearly identical stay at the same hotel booked directly through Hilton, no parking was charged. o This is a hidden fee that was

Location is the only thing good. Filthy, no air in halls. Rooms stunk. Had to be moved to a different room from the original it was so bad. Hilton should be ashamed to have there name on this

It was so so bad they don’t hear if you ask for help or if you need anything they ignore you. I remember they don’t sweep our room give us towels if you request for it we sleep I room 4 people with 1 blanket it was so so bad I don’t like it . When it comes to breakfast they are so clean and they make good food

The stay was very good.We enjoyed the stay.

Convenient, good amenities, wonderful breakfast Pool area lock broken, could not get back into building through pool area door. Incomplete pool repairs

Superb

They are struggling with staffing it seems. Our room wasn't cleaned or restocked even after asking. Had to ask again the day it was supposed to be done and finally semi cleaned the next day but room was not restocked with all the items that it should have been. Maintenance seems to be poorly lacking, our toilet had a bad seal and waste water was literally leaking from behind toilet into wall and its obvious it been that way for a while.

Poor

The staff was completely disconnected and concerned with visiting with other staff, leaving us waiting. The morning gal was on her phone and seemed bothered when asked for something. The fire pit and pool door did not work. Bad management.

Good

Comfy beds and pillows

Poor