Courtyard by Marriott San Antonio Airport/North Star Mall

Older hotel, rooms need an update

The staff was very helpful Mychel was awesome, however my room smelled like mold, mildew and made me feel physically ill, I couldn’t hardly breathe,room 217 was absolutely miserable. I woke up at around 5 am and left the floor of the room was sunken in the middle and was squishy, it was very odd. The mold and mildew smell was overpowering. I will never go to this particular location again.

Never again.

Bad

Toilet stopped working during my stay and they didn’t send anyone to fix it after multiple requests

The room was overall clean-ish. The couch was obviously stained and the room was very out of date. Sliding door barely opened and the view was literally a parking lot. We just needed a bed to sleep in for a few hours so we could drive home the next morning but I would not stay here again.

Reserved 2 queen beds, on arrival was informed all they had was a king with a sofa bed. He made no attempt to remedy the situation. I asked why I wasn't contacted before my arrival. He said, "I don't know." Floor, dresser and desk were slanted/awkward

I thought it was free breakfast. For the price of the stay it should’ve been

Had everything you need for a quick stay.

Exceptional

It was decent and fairly clean, but the main downside was the parking fee. You could either pay a small discount price by adding the number of days you’ll be there or pay each time you drove out of the parking lot.

Carpet in the entire hotel was filthy, mold in restroom, the room smelled damp/humid, pillows were horrible, the indoor pool chlorine smell burned your eyes just walking near it, the fruit infused water in lobby tasted like old lemon peels, extremely overpriced lobby snacks, parking hard to find/lot always full

Nice professional greeting staff

Very good

The property is really dirty. The hallway smells really bad like old and musky. Hallway rugs are extremely dirty. AC in the room makes noise. Balcony is super dirty, full of web cobs. Shower was dirty and no hot water at night. The room at night is Hot the AC did not turn on for a couple of hours.

Exceptional

Very nice!

Room was fine but there was some need for cle in break area. Popcorn machine needed attention and there was no coffee or tea made. Overall it was pleasant.

Go direct to the business itself

Passable