Country Inn & Suites by Radisson, Bentonville South - Rogers, AR

The only thing that "went well" was the fact that we had a place to sleep for the 2 nights we were in Bentonville. The room we reserved was not the room we ended up with. We specifically booked this place for an accessible room with a wheel in shower. When we arrived we were told there was an error and someone else had the room (who wasnt disabled) I might add. We were told the person would be checking out the next day and we could move to that room. In the evening after returning to the hotel, we were told the person left items in the room and they couldn't remove the items but they were still (working on the situation). We were told to wait and they would let us know. After an hour I went down to the desk and she told us there wasn't anything they could do as the person still had items in the room. We weren't going to get that room. Terrible customer service and communication. I asked for a refund of one of the days and we received that refund. Will never stay there again!! Also, the tub had a leak and dripped.

THE BREAKFAST WAS GOOD I ASKED FOR A EXTRA CHAIR BUT THEY NEVER GAVE ME ONE

Superb

1 elevator not working. Hot tub not working. 3 of 4 ice machines not working. Had to get new keys 2 times in 4 days. Room was never cleaned during stay even with door hanger requesting service. Carpets very stained. This is maybe a 2 star hotel.

Location Bugs in the room

The property was clean, however, there were alot of "Out of Order" signs posted.

Good location Not very clean, rooms felt swampy, smelled.

Exceptional

It was ok!

Staff very friendly and location was great. The bed was extremely uncomfortable and there was trash behind the nightstand. The carpet needs a refresh.

Close to the amphitheater Guests were a little loud.

It was super clean and we had everything we needed!

Pool wasn’t open. Kinda bummed about that but overall everything was great!

The breakfast experience was also very disappointing. When I asked the employee working if there was more waffle batter, she responded abruptly and told me there was some. However, both containers were empty, and the spouts were not working. Her attitude was not friendly or helpful, which made the experience even more frustrating. I would expect a hotel to provide a clean room and a pleasant experience for its guests. Unfortunately, neither the cleanliness nor the customer service met those expectations during our stay.

Breakfast ok. Location ok. Carpet needs replaced. Hotel needs updated. Elevator…only one worked and very slow. No one at front desk when needed at 8 pm.

It was convenient for my stay Noisy and my room had ants plus ice machines were all down

The food was good but only warm not hot. Also the coffee was only warm also. We asked for joining rooms and they said we had them. They were joining rooms but not to each other. The front desk person did not seem to know what was going on and made us wait awhile.

Breakfast was okay. The staff was great. The queen bed was not as comfortable as when I stayed in a room with the king bed. The carpets need to be re-stretched and don't seem very clean. My room was clean. The carpets need to be clean and stretched, they pose a strip trip hazard. The ice machines don't work on the first and third floors, or are turned off. I'm not sure which. Either way, it's a hassle. Coffee provided was cold both days.

Breakfast was good. Rooms could use updating. The sheer curtain on our window was all ripped. Carpeting was dirty and dingy.

Carpet throughout the hotel could used a really good cleaning or changed. One of the beds in our room had a massive stain down the side. Probably should be tossed or professionally cleaned. Elevator feels like it might be on its last leg, but it got us up and down. Breakfast was good with a good amount of options. We didn’t use the pool, hot tub was taped off and couldn’t be used. I was disappointed about that.