Embassy Suites by Hilton Rockford Riverfront

The breakfast and rooftop bar both were great experiences. The room was spacious and nicely furnished/decorated. The front desk staff the day of our check in was not welcoming or friendly. The curtains in our room were ripped from the curtain rod/rail so they could not be closed completely, the key card switch for the lights did not work and the door to our room stuck making it hard to close and open. Overall, it was a nice stay and we would still return. These were just some things that it would be nice to see addressed.

Exceptional

Great restaurant in the lower level, and an awesome rooftop bar

Superb

Had a bit of the problem with the TV remote - we're not particularly tech savvy and it was more complicated that it need to be. Nothing

Clean and quiet Restaurant temp was chilly

It’s very nice hotel rooms are fabulous. The only parking I did not like, have to pay daily for parking $17 a day or wake up to a parking ticket of $28. Was very disappointed cus you have to get up every morning go by 8:00am to pay parking so if your on vacation want to sleep in you can’t cus you have to pay for parking not a great experience.

I booked a corner room with 2 queen beds and was given a regular room with one queen bed when I showed the staff my booking they apologized but could not give me the room I booked

The pool was nice I booked a corner room with 2 queen beds and was given a regular room with one queen bed when I showed the staff my booking they apologized but could not give me the room I booked

Friendly and accommodating staff. Loved the rooftop bar and live music at night.

Clean and a nice stay. Will stay again.

The paper toilet was no refilled in the bathroom!

Perfect Parking

Parking

Very clean and friendly Nothing

Nothing

Few hours after my arrival, I found out that the AC doesn’t cool the bedroom, the blower barely throws any air in the bedroom. At the same time living area gets colder as the temp setting - 68. I woke up at 2:30am as I was feeling heated and asked the front desk, as I expected the response was - there’s no maintenance at that time. So she noted but nobody came in the morning. After my work I returned around 2pm, asked front desk and nobody looked into the issue. I was made sure that as I walk up to the room - the maint guy will reach as well. 30 mins passed, no one appeared, I called front desk (Kayla) again, she assured that someone should be there shortly. I did mention that I’m ok to change the room as well. Finally, after 30 mins maint guy came, reduced the temp setting to 65 and said - that it should cool down now. I fell asleep bc I was tired, few hours later I found out bedroom isn’t getting cool down to the temp setting. Feeling Disappointed, tired and hopeless - I slept on the couch in the living area and while checking out I reported the issue to front desk again.

Helpful staff, good breakfast.

The food, and the staff are exceptional. I would like to give a shout out to my brother's who worked the breakfast that morning. Super souls, God bless them all. The receptionist staff were professional and answered any question I had. My only ding is that there were floorboards laying and the hallways with some obvious wallpaper issues, but I'm assuming maintenance staff know about this (10th floor) again, thank you for a wonderful stay

Breakfast staff were great! Friendly and professional; cooked to order omelette was delicious and I loved my fruit cup. Happy hour was great and had ping pong and connect four. The $49/he simulation sport room was worth it along with pool table, air hockey and fusball