Renaissance Raleigh North Hills Hotel

Clean room! Great location!

The room was beautiful. Plenty of room for four to get ready for an evening out. Check in was quick and efficient. Shopping right outside the front door was great. Looking forward to future stays.

The hotel staff and everything were amazing! They were very accommodating and responsive. The hotel is clean and in a great location. Parking is easy and included. Would recommend this hotel again!!

Love this hotel. The shopping area right outside your door is super convenient. One thing I wish you had was a pool!!! That would make it perfect!!

Exceptional

The Staff were friendly, helpful and went above and beyond. There was a delay in checking in due to a computer issue but the Staff handled it so well! Top notch staff at check in, check out and for breakfast this morning.

Exceptional

Great location. Once I parked the car, I could walk everywhere. Staff bent over backwards to assist.

Upon arrival, the Valet attendant was so polite & helpful although we chose to self park which was very easy & convenient. The check-in was great, the room was ready early & I wish I could remember the name of the person who assisted because he was wonderful. No complaints at all!

Only 1 elevator was working the entire Labor Day weekend. We had to wait 10 minutes each time.

Exceptional

Breakfast was fantastic!

n/a nothing to report. thank you

We enjoyed the hotel but there was no comforter on the bed. I don’t understand why hotels aren’t providing proper bedding.

Very good

Great staff and very clean and welcoming!

I liked the hotel and had a good stay, but I was very disappointed with how they handled an unexpected $400 charge\. I checked out on Sunday, and on Tuesday they charged me a $400 smoking fee without any notice, email, or explanation\. I do not smoke, and there was absolutely no smoking in the room\. I had to call the hotel myself on Wednesday just to find out what the charge was for\. Charging someone $400 without first contacting them or providing any proof or explanation is very frustrating and unprofessional\. I’m currently disputing the charge and hope the hotel makes this right\.

Conveniently located near shopping, restaurants, and entertainment, this well-maintained hotel offers friendly, attentive service. We noticed a slight odor when the air conditioner first came on, but it was a minor issue that quickly dissipated. Overall, we enjoyed our stay and would gladly return.

Location

Clean room, great location, curtious staff, overall just a great experience and very accommodating