Hilton Garden Inn Preston Casino Area

Literally everything, from customer service to how clean the room was.

Exceptional

Very clean and beutiful hotel.

Very clean hotel close to Foxwoods Casino. Would definitely stay here again.

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Great stay and close to Foxwoods

Location

Very clean, easy check in and the room was great

The convenience of the location in proximity to both casinos was in point. The atmosphere was inviting. The amenities offered were amazing.

Very good

Everything was fine, except the TV didn't work. The hotel compensated us with a discount at the restaurant.

Beautiful hotel Nothing

Location, cleanliness and the workers

The staff were amazing! Very friendly and helpful with questions about the surrounding area - gave great advice on visits to the local Wineries. The hotel however, is a bit outdated. It appears that they have tried to remodel to some point, but still in poor condition. Very clean though! Almost to clean - our room, a king size with jacuzzi tub was enormous, but the smell of bleach/ammonia was overwhelming, it made me a bit nauseous. Did not use the tub because it didn't look very clean-mostly old and a little stained - not appetizing at all! The room was so large, with very large ceilings that the tiniest of noise would echo. Because the room was so large and had very little furniture, it was very uncomfortable and cold. They really need to add a bit more design to the space. You could have fit 2 queens easily! The furniture was outdated as well. The mattress was okay, I expected better from a Hilton property. Unfortunately, we will not visit this hotel again.

Exceptional

Always awesome staff, but very Disappointed with the hilton furniture and layout of the room despite paying for a higher upgrade than a basic twin. First lighting was terrible with only one over head bulb and no floor lamps, that created a cold uncomfortable blue-green tint to everything and everyone in the room, 2nd hand soap and liquid lotion dispensers are located on the wall 5 feet away from the bathroom sink resulting in dripping all over the countertop as well as on to your bathroom supplies., 3rd toilet sounds like a tsunami when flushing thereby waking the dead — even when the bathroom doors are closed, and 4th that’s typical in almost of all Hilton’s is that they obviously made the room for at least double occupancy, but never provided more than one matching chair, nor coffee table so that two guests can sit together for a cup of coffee or a meal! The grand size of the room over emphasizes the need for more basic furniture. Frankly it sort of felt weird as either passive aggressive or just corporations being cheap.

The room was great, but the Mattress was absolutely awful. We had the King suite and we both had a very hard time to sleep and woke up with lower back pain and unrestful. Also did see a notice by the elevators about them having an issues with hot water system and was never told about this at check in. This was our 2nd time here at this location and unfortunately will be our last.

Friendly staff good breakfast close to foxwoods

I was expecting a 5 star hotel. I’m not going to get into details but all I can say is the hotel hasn’t been maintained very well. Definitely needs to be more cleaned. I had issues with my stay there and their management has not ever got back to me. I’m not going back.

The room was spacious and clean. Staff was friendly. I like that they had breakfast and a bar onsite.