HomeTowne Studios By Red Roof Mystic - New London

room wasn’t very clean different bugs in the room we left the same night didn’t feel comfortable sleeping there

Good

The room was smelly, beat up, broken, and filthy. We left 10 minutes after checking in and went to a different hotel. I would rather have slept in the car. It was disappointing, disgusting and felt unsafe. They staff would not issue a refind even though we didn’t stay. We escalated and got a refund for 1 or the 2 nights we had booked. A costly mistake on our part. I do NOT recommend.

Stay was good, the tub should of had a mat to make it not be slippery when taking a shower, as I fell.

Hotel de paso. Olia fuertemente a cigarrillo. La habitacion.

Passable

Nice

Nice

Easy access right off I95, Clean, AC blows very cool air, friendly staff

Clean room. Comfortable bed. Property was quiet on a Saturday night. Close to Conn College. Outdoor stairwell lights need to come on earlier. It was dark in the stairwell when we arrived. Outdoor stairwell railing was all rusty. No coffee maker in room. No soap to wash hands at sink. Lots of people outside smoking which I guess can be good since they weren’t smoking in the rooms but still, yuck. When we first arrived, neither room key worked so we had to go back and get new ones at the desk. After 9 hours of travel, that was really frustrating.

Convenient location, shopping within walking distance.

Nothing as it was the biggest dump I have ever stayed in. This motel should be permanently removed from your site. Willing on the walls, stolen lampshades, broken toilet back, fridge had dents all over it, no remote for TV, internet wasn't working and finally you guessed it the phone was completely dead.

Looks like a homeless shelter hotel. Quite a few shady characters stying there.

Poor internet, gum on the wall, air conditioner leaked a puddle on the floor, door lock was broken. They fixed it quickly and the staff is nice.

Superb

There was no breakfast The room reeked of some sort of air freshener. The bathroom wasn’t really clean.

After contacting Expedia, we discovered that Red Roof Inn had entered the reservation under the wrong last name. Instead of investigating the mistake, the front desk employee insisted that the room was already occupied by someone with my friend’s first name and the incorrect last name that Red Roof Inn had entered. She then told me she was speaking to the “guest in the room” about the reservation. However, once Expedia got involved and spoke directly with her, she immediately corrected the reservation and admitted the name on the reservation had been entered incorrectly by the hotel. At that point, it became clear that there had never been another guest with that reservation and that the issue was entirely due to the hotel’s error. What should have been a simple check-in became a stressful, time-consuming experience because of a mistake made by Red Roof Inn and the way it was handled. Rather than acknowledging the error from the beginning, I was given inaccurate information and had to involve Expedia before the issue was finally resolved.

This place would recommend that although its price per night is a little more expensive, the place deserves a renovation

Nothing We kept having to switch rooms due to issues.

Rooms definitely need an update. Mold in bathrooms. Couldn't use AC unit due to the awful smell that came out of it. Toilet paper roll broken off wall. So they put the paper on the back of the toilet. Toilet in our room ran all night long. Floor stayed soaked between tub & toilet. Towels they put in room had faded stains all on them. Nothing is supplied in the room. No blow dryer, Not even a small bar of soap to wash your hands. Refrigerator leaned so badly all our stuff wouldn't stay up until we kind of leveled the bottom with things we brought to put under it.