Home2 Suites by Hilton New Albany Columbus

Buen servicio y ubicación, personal de servicio muy agradable. Sus alrededores tiene zonas verdes muy bonitas. Los desayunos muy bien.

Exceptional

Check in with a new trainee, tedious. Room great, housecleaning very slow, generally by 4:00 I had to put the “Do not disturb “ sign on the door (leaving at 4:00am for work, getting back at 3:00pm wanting to shower and change to clean clothes for dinner). Departures day: either the hotel needs more luggage carts or it should not allow quests to keep them in their rooms overnight.

No complaints

Very clean, staff was friendly No complaints

Everything was wonderful as always. This was our 4th time there. Staff always helpful and so nice!!!

The

Wish they had a hot tub, but pool was nice. Loved the continental breakfast but wish they would have had more fruit options.

Nice place. Clean. Good breakfast. Staff helpful. Workout room ok.

This hotel canceled my stay with less than 24 hours notice leaving me nowhere to stay. No one even notified me! If I hadn’t calmed the hotel to make a request, I wouldn’t shown up with no place to stay! And hotels.com was useless in finding a replacement. Do not book this unreliable hotel unless you have a backup plan.

Staff was very kind. Room was clean and beds were comfortable

Our reservation was confirmed and the canceled due to a concert at Ohio State. NOT SATISFIED AT ALL

Very clean. Lobby and rooms smelled good. Had a nice fire pit we enjoyed for a few hours. Kids loved the pool. Would definitely stay again if in the area.

Exceptional

Shampoo was empty and no lotion

The breakfast was satisfactory, the coffee and juices were good. I had a bagel and it was fresh. I found the cream cheese, but you only had jelly. I prefer a jam or preserve which most motels have. I would’ve liked to have some fresh fruit beside a hole apple wrapped in plastic and an orange. I don’t know who decorated the room, but in my mind, fuchsia, orange, turquoise, beige, and almost every other color under the rainbow was in this room. I also thought that for the price I could’ve had a lotion which I forgot from home. Make up remover, which I forgot at home. I don’t like to soil Wash cloths with makeup.

Exceptional

The pillows were not soft. Both were either clumpy or too firm

We have stayed here several times. The cleanliness was spotless. The only trouble we had was the people above us had little kids that were doing laps and body slamming the door or each other on the floor. We trued knocking on the ceiling after 90 minutes and it got worse. We then went to the front desk and Management said they would not step in until after 10pm.

Room was spotless. Staff was amazing. Highly recommend!