Homewood Suites by Hilton Nashville Vanderbilt, TN

Exceptional

It’s our favorite hotel in Nashville!

Great breakfast

The room was big however the pillows were very uncomfortable. The bathroom was dirty around the shower. There was black mold around the shower bed all the way around. Many of the tiles the grout had visible mold, which made it very uncomfortable to shower in. The sink light did not work had to turn on other lights to be able to brush my teeth as the lights were not working. Mentioned to staff at front desk mold all around shower bed mold visible on tiles no efforts no remarks no apologies for the deplorable cleanliness of the room. Breakfast was OK no frills no thrills pretty much the same breakfast every day. Would recommend doing deep cleaning in the rooms especially the bathrooms with all the visible mold it makes it for a very uncomfortable stay will give the hotel a five out of 10, simply for the lack of cleanliness of the rooms.

Staff was seemingly indifferent. Property shows signs of wear. No cold water in shower, only hot. Reported it to front desk staff who would “notify engineering when they arrive” —never saw them. Good location, little value for price

they had a good breakfast. some issues with the hot water and the housekeeping staff did not clean as well as they should have.

The location, staff, and facility were superb! I will definitely recommend it to others and will return on my next visit! 10/10 I loved everything!

Really nice place and well appointed. Only issue was parking was very expensive ($40 per day) and was not disclosed at time of booking. Breakfast is good, room is very nice.

Staff Eggs

They provided cleaning.once in two weeks. Restocked items in the room only when we called and asked. The breakfast was tolerable but not good. We were beyond dissatisfied and would NOT recommend to anyone. The only thing positive was the shuttle within miles

Amazing stay right across the street from Vandy!

It was clean and the rooms were big There was no hot water at night or the next morning and staff was informed

Fantastic stay definitely will stay again

Pros: Everyone was friendly and helpful, breakfast was good, and the property was conveniently located near Vanderbilt. Cons: The street noise was terribly loud all night and the pillows were old and lumpy (we actually went to Costco and bought new ones on our second night).

Exceptional

There was NO WATER for showering or washup/shaving, most of TUESDAY!!! No one said anything about it except put a note in the elevators that no one even cared to notice, since nowadays people, once they get inside the elevators, look at their smartphones or talk with each other about their next appointment/event. I had a similar experience in China at a Marriott property during wintertime due to a water supply line burst from extremely low temperatures, with no sunshine. Not only did the hotel GM personally apologize to each and every guest near the main door, but they also REFUNDED the room charges to everyone! This is called HOSPITALITY and taking care of the cliens/guests.

The property and the convenience of the proximity to downtown was perfect!! The only thing that I did not like was that the staff did nothing about another hotel guest who repeatedly left their dog alone in the room above us and the dog barked all night. This happened 2 nights in a row which kept us up. Despite us complaining to hotel staff several times, they did not seem too concerned and said they would "look into it". While I understand it is a pet friendly hotel, patrons should not be allowed to leave their pets alone if their pet is going to be a nuisance. As a pet owner myself, I would never bring my dog to a hotel because I know how much she barks and would hate to ruin someone else stay.

Breakfast was nice for a continental breakfast

Clean room, clean Lobby, clean driveway, parking lot. Loved the breakfast. Good location. Safe. Will be coming back to stay again on future trips to Nashville.

The first room we were in was amazing, but the water heater wasn’t working so they moved us. The next room, somebody didn’t clean well and there was dog poop behind the chair in the bedroom and food all over the couch in the living room. Then they moved us to another room, this one was a lot better and cleaner for sure. The pool was clean and fun. My youngest loved her time there. It was a one night stay for a doctors visit. During all of this the staff was very helpful and reasonable. They gave us free parking for the inconvenience and apologized numerous times. I would definitely stay to there again.