Home2 Suites By Hilton Marion

It was very clean and the staff was very friendly Nothing

Exceptional

Very good

Exceptional

Disappointing

How well the outside was for setting and visiting family and friends and I didn’t have to visit in my room.

Bed was fantastic! Kitchen had everything we needed. Huge TV. Breakfast was very good but some stuff was cold, probably one more staff person to help keep food stocked would have helped. The ladies were doing the best they could.

My stay was great

The breakfast was the only thing I think could be improved. Eggs were cold, bacon very greasy. Waffles were good.

No rubber mats for tub...making showering difficult for anyone especially someone like myself (disabled)...I almost fell. This is a safety issue. If no mats available..slip guards should be permanently placed in tubs

AWESOME!!

There a miscommunication with my reservation number and my confirmation number within the Hilton system. The front desk rep was somewhat new so she was now aware of trouble shooting my problem. I had to call booking who provided a reservation number she did locate my reservation so I asked the booking rep should wait until I'm checked in prior to getting off the line booking said no. I go back to hotel and she couldn't find it I had to call booking again. It makes me just want to deal directly with the hotel and bypass booking.

The staff was very friendly There a miscommunication with my reservation number and my confirmation number within the Hilton system. The front desk rep was somewhat new so she was now aware of trouble shooting my problem. I had to call booking who provided a reservation number she did locate my reservation so I asked the booking rep should wait until I'm checked in prior to getting off the line booking said no. I go back to hotel and she couldn't find it I had to call booking again. It makes me just want to deal directly with the hotel and bypass booking.

Exceptional

The receptionist was not very helpful and postponed our check-in time.

Exceptional

Newly remodeled, very clean hotel. Breakfast is very good and they have porcelain plates, cups, and real cutlery, not plastic. Check in lady wasn’t very friendly and welcoming. She also just charged us for the room while it was already paid for. However, she at least realized her mistake later and it was corrected. Check in was neither very welcoming nor professional

Exceptional

False advertising

Hotels.com is who we went through to purchase the room got to the hotel in the virtual card was canceled or it was declined so I had to pay with another card. hotels.com hung up on me twice when I tried calling customer service, to try to get this situation fixed. It was unbelievable ridiculous