AC Hotel by Marriott Beverly Hills

Well maintained and clean. Small pool plus basic gym. Good enough for a few days. The breakfast buffet was basic as well but it did it's job for a quick breakfast. Location was the best, close to everything and central. Would recommend.

I am extremely disappointed with how AC Hotel Beverly Hills by Marriott handled my situation. I arrived at the hotel with my son for a three-night reservation, but unfortunately I could not stay because the room windows could not be opened. I suffer from claustrophobia, and staying in a completely closed room caused me severe anxiety. I explained the situation immediately at reception, but the hotel was unable to offer us a room with an opening window, so we had no choice but to leave and pay for accommodation elsewhere. Marissa at reception was helpful and, after speaking with the manager, Alex, told me that the three nights would be refunded. I even returned to the hotel the following day, when Iziah kindly told me he would remind the manager about the refund. Since then, however, I have received no refund and no proper response, despite following up and asking for a clear written update. What makes this particularly disappointing is that I relied on the hotel staff's assurance that the refund had been approved. I understand that hotels have policies, but when a manager promises a guest a refund, I expect that commitment to be respected—or at the very least for the hotel to communicate and explain what is happening. Unfortunately, the lack of response and failure to follow through on what I was promised has left me with a very negative impression. I would not recommend this hotel based on the way my case was handled after I left.

the hotel is clean and the food is great. the staff were helpful to some extent. yet the hotel deduct some of my deposits after I left the hotel without informing me about the reason.

Very good

Good

Great!

The room and the water… No microwave in the room

The room was not clean. Hair on showers floor, hydration machine did not work on floor. Asked for late checkout due to long flight, and had to pay for another full night!, the workers were not helpful and really rude, bad elevators, pool with size of shower. Also in checkout time when requested for approve for realizing the deposit, the employee MARRISA laughed at my face so rudely I was in shock. The water pressure in shower is so low you don’t feel the water no value to money, especially at that cost per night. Be warned. More over even though we point do not disturb, the cleaner actually open the door couple of times while we slept with minimal clothes.

Good

Clean room an comfirtable stay

Great location close to Beverly Hills and walking distance from The Grove. Loved the view from the rooftop bar.

The hotel was clean and had a Nordic, clean feel to it. The staff was lacking except for Darryl-he was very helpful. Out of coffee in the lobby by 8:30 am!? So I went to the cafe area and located a staff person. Told him lobby area was out of coffee- so he said “ just get some coffee in here then and oh- can you tell the front desk we are out of coffee ? #1- I shouldn’t have to alert staff about this- it’s his job and #2 there was no one at the front desk-in fact no one anywhere - until I located him in the cafe area . So staff needs a management meeting to tell them to up their game…they are in the hospitality business—not the disappearing business.

Location fantastic for both Hollywood, Beverly Hills and beaches, room was perfect for two adults with young children with the separate sitting room, staff were great, cleanliness excellent, good amenities nearby Advertised swimming pool is more of a tub that can't really be used for swimming, as a family we did not feel welcome on the rooftop terrace restaurant / bar, valet parking had been added to bill for all nights of our stay despite only using it for first night (there are much cheaper acceptable places to park nearby) and cancelling it thereafter - had to have this removed

The room was small but the staff was large welcoming and apologetic when the elevator stopped working briefly -- but I must champion the outside staff who helped us when our car wouldn't start and took extra time and effort to assist during the busy morning check out period. They did not brush us aside nor even accept a tip during our unexpected extended stay in their valet area. Thank you, so very much!

Excellent location with very easy access to the surrounding major museums. Lots of choices to dine from along Wilshire Drive. Very pleasant and helpful staff. Spacious clean room with very comfortable beds. We will definitely be staying here again!

The people working at the front desk was friendly and helpful. The hot water was too hot. It couldn't be adjusted.

Good

Exceptional

Good

Exceptional