Homewood Suites by Hilton Chicago-Lincolnshire

The overall stay was nice. Clean rooms, Comfortable beds. I was disappointed in the breakfast. It seemed like things were not kept filled and there was not a whole lot of variety. I have been to other Hilton brand hotels and they have a number of toppings to put on the waffles, had other things to add to the scrambled eggs, had muffins, just a lot more choices. It was also not kept as clean as the rest of the hotel. Not that it was dirty, but there were spilled things that weren't wiped up.

Property was clean and staff was friendly

Great!

Clean room.\ very courteous.Staff breakfast was excellent pool was great.Overall steak was excellent

It was a great experience starting with the front desk. Rooms and bathrooms were very spacious, clean and stocked and so was the kitchenette in the suite. The only issue we faced was that the coffee machine would not switch on when plugged. But it didn’t matter because the lobby had fresh coffee.

Exceptional

Location and kindness of employees The breakfast was tasty, but not many options

The 2 bedroom suite is ideal for groups or families with parking included. Excellent choice!

I loved the property and the room. However I did not like the breakfast options.

Perfect place to stay after seeing a concert at Ravinia, it was the perfect overnight stay and I will definitely be back again!

Exceptional

Stayed with family, it was a well managed nice place to stay, I just feel that the break wasn’t that great.

Disappointing

The two-bedroom suite was very nice and well kept. Breakfast is pretty decent. Staff was friendly and helpful. There's onsite laundry machines (need to pay) which was helpful since we're traveling with kids.

​Dear Homewood Suites Management Team and Guest Relations, ​I am writing to express my deep disappointment regarding our recent stay at your property. As loyal Hilton Honors members, we expect a certain standard of comfort and service, but our experience fell drastically short. ​We booked this trip to celebrate a major milestone—a family member graduating from the U.S. Navy. Unfortunately, our stay was overshadowed by severe room maintenance issues and poor customer service: • ​Severe Plumbing Failures: Our room had multiple plumbing issues, including a stopped-up sink, a shower that failed to drain, and a non-functioning toilet. • ​Unacceptable Guest Expectations: Rather than resolving the issue, staff required us to plunge our own toilet, which is completely unacceptable for any guest experience. • ​Dismissive Staff: The front desk clerk, Jamie & Andres , was unhelpful and displayed a lack of empathy toward the condition of our room and our overall experience. • ​Lack of Honors Recognition: Upon arrival, we noticed other Hilton Honors members receiving complimentary welcome bags, yet we were completely overlooked and offered nothing. ​This visit was meant to be a celebratory occasion for our family, but the lack of basic maintenance and poor service ruined what should have been a memorable trip. I am requesting that management review this situation, address the behavior of the front desk staff,

Very comfortable

Room was comfortable size; bed very comfortable. Loved black-out curtains. Grounds very pleasant. The breakfast was horrible. Not real eggs, oatmeal was running, sausage cold. 2nd morning, we went elsewhere - so not a great value for us.

Rooms very clean and tastefully decorated. Very comfortable beds too!

Pros: location off the interstate and on a major east-west road, quiet and clean rooms, pet friendly, lovely staff, warm pool, and (for my family) easy sidewalks and neighborhoods to use for walks. It was rainy while we were there but there is a wonderful outdoor space with at least one grill, tables, and general seating. Cons: Breakfast was our only disappointment - and the timing of our breakfast and the stay may have been a double whammy. I believe we were there on a graduation weekend for Sailors at NAVSTA Great Lakes. The hotel was very busy on both Saturday and Sunday mornings. On both mornings about a third of the labeled food spots were completely unavailable and many others needed refilled. There were labels and empty spaces for a variety of items beyond the standard waffles and eggs (including a few vegan and gluten friendly options!) so a fully stocked breakfast area would turn this into a major win! As an FYI: there seems to be one entrance to the hotel, and it is shaped as a V. If you are booked at the extent of the hotel getting your bags in and out may not be quick. Regardless of these factors we would absolutely stay again. Neither are true complaints, just data to use when planning your stay!

Exceptional