Hampton Inn Kingsland

The beds r very comfortable and staff excellent,friendly, and helpful. Will definitely return.

OK for a 1 night stay

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Staff very friendly and room very clean will stay here again in near future

Oder like damp, musty. Smell

Do not stay in Room 205. It is a filthy, smelly room. The sliding door was stuck, covered in soap scum, and mold was surrounding the bottom. There were cracks all around the bottom of the shower stall. The microwave had a terrible odor and the carpet smell was horrible. The bathroom smelled like a sewer. We were later told the water in Kingsland has sulphur in it. The person above us was noisy. We asked to change the room and the person at the desk, Chis, was the worst person we have ever encountered at a hotel front desk. She showed us another room which she opened with her master key. It was a much better room. She called a few minutes later to say we could not stay in the room because we made the booking through a third party, Booking.com, and they, Hampton Inn, would not get the money. She simply did not know what she was talking about. We told her we were not leaving the room. She said," Well I'm not going to give you the keys" and she did not. She offered to go to the first room and spray the carpet; we said we were not moving. She said, "If you don't like it here, you can leave." We were on the phone at midnight with Booking.com, who called the hotel. Chris was gone by this time and the night manager who had replaced her, gave us the keys. He told us the General Manager, Melissa Powell, would be in at 6 am the next morning. At 9 AM we asked to speak to her; we were told she would be in at 10 am. At 10 am, they told us she would be in at 11 am, but to wait a minute. The clerk went to the back and 10 minutes later, Ms. Powell came out. We explained everything to her and she said, "I could do something for you", and charged us for only 1 room. Here is a message to Ms. Powell and all hotels: Customers want a clean, well-maintained room and if it is not, then the hotel has a responsibility to change that room. We are not looking for a refund or an adjustment in the bill - JUST A CLEAN ROOM!

The staff were extremely friendly and helpful

We stayed 3 nights. The Staff cleaned the room the 2nd night we were there, but completely forgot the 1st night walked into an unmade bed and unemptied trash. The air conditioner was extremely loud my husband told me it was broke and couldn't be controlled from the outside of the unit. Breakfast was ok. Other than that it was what I would have expected from a Hampton Inn.

The property was clean! The staff was very friendly and the breakfast offered was great! We really enjoyed our stay! The tv kept messing up. Their internet is not the best and in even just a little rain out the tv messed up. But they always tried to help and apologized.

Room got humid when ac thermostat clicked off. DO NOT USE THEIR ROOM SERVICE OPTION!!! They use a service from a local restaurant. Restaurant was horrendous. Half the order was missing and the half that arrived was wrong or inedible. We threw out alot

Great staff. Super location. Comfy beds. Pet loved it too. Good breakfast.

Clean, pleasant place to stay.

Room was neat and Clean , Staff was all smiles and helpful, Did not have the Breakfast ( I checked out at 2am ), Air Conditioning work great .

Everything was great but the spa by the pool was broken and it was very disappointing.

Nothing They never refunded me my money from my deposit. And they would not give extra blankets or towels.

We came in very late and the front desk was very accommodating.

clean

Everything was nice. I have stayed at the location previously.

Very nice hotel, I will stay ahain

Staff very helpful from our check-in to when we wanted to stay another night.