WoodSpring Suites Las Colinas - Northwest Dallas

Price and location Hours after arriving ..hall lights with elevator went out. Eventually the a.c was not working at it max ..the room felt 80’s. There was undergarment left behind the restroom door ..we didn’t touch it.

The hotel had no power they said but continued to check people in,elevator down due to power issues and only had rooms on upper floors. I walked in with a limp due to a bad knee. No way physically possible. They then charged for the room and is not refunding The hotel had no power they said but continued to check people in,elevator down due to power issues and only had rooms on upper floors. I walked in with a limp due to a bad knee. No way physically possible. They then charged for the room and is not refunding

Exceptional

I booked a new nights and then extended. The staff is friendly and helpful. I will definitely stay again.

Bathroom was having someone's used clothes behind the door. Without disturbing staff in the night (as I checked in at 10 PM) I called front desk in the morning about my experience of dirty clothes in bathroom to which they replied that cleaning staff would be there after 10 AM only. At least should be able to provide hot water kettle. zero cutleries despite of room has a kitchenette. Don't give cooking utensils but at least provide basic things like plates, spoons, glasses etc. Not drinking water provided. Overall bad experience.

HORRIBLE SERVICE HORRIABLE 0/10

Only the lobby area was good, floor walkway has some weird smell and even lift had some pungent smell. Room floor were oily and sticky. Not even a chair in the room.

DirecTV with no remote to control it. Phone didn't work for calls or calling front desk. No shower curtain. And no desk chair. I've see hourly motels with less issues. Quick overnight trip so didn't press the issue especially since the phone didn't work to make reporting them easy. Left at 830 in the morning and no one at desk to inform. This is my second and last stay. The previous time I visited the elevator didn't work. It's cheap and the staff is friendly but that's the only positives I can give.

That’s so weird They can say check in time is 3pm But she said she was so rude and strict But inpaid $25 And there is no amenities in room & kitchen , not even empty disposable cups And worst thing they charge me $3.75 after check out for what I don’t know Because there is nothing in room and i didn’t buy anything from hotel This property is so weird Nice and clean location but not good

Exceptional

Do not book with them my son is 20 visiting for a certification states that 18+ can check-in however was denied check in. We live in California and he was stuck in another state with. I where to stay. Expedia and this property did him a disservice he was descrimitated against based on age

Everything good just make sure the elevator works front desk help is great

Didn't find anything that I didn't like

Everything!! The room .. restaurants Didn't find anything that I didn't like

was charged for 2 nights when I only stayed one night and didn't get my money back... I would never stay here again

Everything is fine except elevator broke. So check the status if you do not want to walk upstairs. The staff are all friendly and helpful

There were cockroaches in the hallway. The entry door scraps against the floor, doesn’t open all the way

Nothing this was the worst stay ever This was a mess i will never in my life stay at this hotel ever again. These people had dogs. People were outside in lawn chairs. The staff were all unprofessional from 1st shift to 2nd shift. I walked downstairs past the lobby and the front desk representative had a new born baby in her hand. I’m still trying to process this mess. My toilet would not flush beds was funky. The beds felt like a jail cell mat. IT SMELL HORRIBLE. They moved me from one room to another mess. It was like a block party music loud in the next room. If you thinking about booking this room DONTTTTTTTT keep scrolling

No hot water. Roaches. Dank humid rooms with mysterious brown sticky floors. No cleaning staff. Jobless men vaping outside at all hours of the night and day. Lobby reeking of perfume to cover smells you discover within the rooms. No front desk staff - just barred windows all night and much of the day. This is a trashy apartment complex masquerading as a hotel. Never stay here.

It was all pleasant. I will return