Hilton Garden Inn Dallas at Hurst Conference Center

Comfy bed. Big spacious room. Excellent pool and hot tub.

The room was clean the hotel was nice location was excellent staff were helpful and nice Everything.

Exceptional

I loved the location and look of the property. It was very clean and comfortable.

Very good

Very nice. Restaurant is over priced but that’s most hotel restaurants

Nice hotel

Great place to stay and very conveniently located.

I was checking in for the BTS concert. This hotel was extremely ill prepared for the event. They were "fully booked" but a lot of rooms were not cleaned and ready by 4 pm. I along with many other people had to wait an hour for a room to be ready. The 5th floor was also extremely hot. It felt like they had the heater on instead of air conditioning. Other than that, parking was easy, and the room was nice.

Amazing staff..especially Kai & Felix. I would rate 4.5 stars. Minor improvements would including light blocking curtains. My room only had a shade. Since my room is facing East, the sunlight in the room would wake me up.

I didn't like the fact that my check in was at 4 and I got there at 4 and was told I had to wait a little bit longer I was ok with waiting but when an hour passed they told me that the room wasn't available yet when there was a group of people that got there after me and where getting rooms way before me. When I asked again an hour later they said I had to wait longer and I asked how long they said I can give you an estimate of 30min then I asked so what if my room isn't ready in 30min they said well you have to keep waiting (which I think was just rude for them to say it like that).

The room and the stay was great not an issue with the stay I didn't like the fact that my check in was at 4 and I got there at 4 and was told I had to wait a little bit longer I was ok with waiting but when an hour passed they told me that the room wasn't available yet when there was a group of people that got there after me and where getting rooms way before me. When I asked again an hour later they said I had to wait longer and I asked how long they said I can give you an estimate of 30min then I asked so what if my room isn't ready in 30min they said well you have to keep waiting (which I think was just rude for them to say it like that).

Exceptional

Such a terrible experience nothing was ready no rooms nothing, they told me they’re cleaning crew was tired and that’s why the rooms weren’t ready. They made me late to my concert did not get a chance to shower and get ready properly and to top it off we slept in a very hot room because the rooms AC was not working. Never again!!

The hotel was clean, comfortable, and the staff was very friendly and helpful. Everything was exactly what we needed after such an exciting and emotional night. We truly enjoyed our stay and would definitely recommend this hotel to anyone visiting the area. Thank you for helping make such a special weekend even more memorable! 💜

All good! Room carpet could need update or cleaned?

Exceptional

Superb

The suite was nice but the check-in process was the worst experience. I had 2 separate bookings. The room was not ready and I did check-in on the app the day before arrival. Then there was an issue with the credit card that was used that didnt quite make sense as the 2nd booking didnt have the same issue and the card wasnt even referenced. I didnt get into my room until around 6pm which means that I sat around for hours waiting. The employee (Felix) was nice about the whole thing but still frustrating.

My family went out for dinner on July 18, 2026, and I opted to stay and eat in. Unfortunately, the dining hall was closed. I asked the clerk, Ms. Day, if there was anywhere close by that I could go and eat. She asked me if I had a vehicle. I said my family went out with the car, and I am here alone. She said it was a short walk to Abuelo's but that it was late for me to walk. I decided to walk and asked her where it is. She gave me instructions, and I thought I had it. It sounded easy enough. She decided to leave her post and walk me outside. I told her she shouldn't leave her desk. She said that my safety was more important. The company would understand. I walked and a block away she watched me make the wrong turn and yelled out as loud as she could "NO!" I heard her from the distance and knew I was wrong and quickly turned to my left and got to my distination. Her concerned overwhelmed me o the point of emotional tears and gratitude. Her concern for me exceeded the norm. I got my food and got back to the hotel and still a little bit of light out. I was eternally grateful and impressed with her concern for me that I immediately wrote a note to the hotel commending her and gave it to her. She was so humble and didn't think twice about it. It was like natural for her to go the extra mile for anyone. She deserves an honor from the hotel manager or corporate. Please commend her and feel free to print this story. She deserves it! (MS, DAY) From Mrs. S. Wheeler, thank you again, Day! Breakfast not having gravy because they ran out the next morning.