Staybridge Suites Houston Willowbrook by IHG

Mean thing limited hot water

This hotel is old and need to be renovated. The A/C unit went out and flooded the room. Then they couldn’t find a clean room to put us in I went to 5 rooms all had roaches in the room fridge disgusting and in one of the room there was mold in the Ac.

A/C controller is hard to managed

The breakfast was good. The breakfast staff were friendly. Pillow case had stains

Pillow case had stains

I don't know about the financial of this place, but it shows struggle. The gym equipments are not working, washing machine most of them are broken, the pool has been out of service for over 3 months, the rooms look dares, and the parking floods when it rains. In the Houston there was no pooll and it got worse one night we were out of power for 6 hours. I actually like this hotel and it hurts me to write this difficult review. I gave you a 2. Thank you No pool for over 8 days stay, no power for 6 hours, broken equipment in the gym, broken washing machines and dryer, dated rooms,

The staff was so friendly and helpful. The breakfast in the morning was very good—lots of options. The carpet in the room needed cleaning. The AC in small fitness center wasn’t working, so it was very warm in there. The weight machine was non-functional. It would be nice to replace it with one that works. It was nice that there were free weights, but I’d recommend including 15lbs, 10lbs, and 5lbs dumbbells as well. The price point was good, given that World Cup games were driving prices way up in the area.

Clean and easy going. Good breakfast and friendly staff

Location. Cleanliness. Friendliness. Good mattresses Old property, but in good shape

Room was hot and smelled upon entry. A/C took several hours to cool rooms. Refrigerator not stable rocked until maintenance placed object under it. Toilet stopped up microwave kept blowing breaker lights in living room area worked sometimes then bugs were seen in bedroom and bathroom

It smelled mildewy a/c was not working properly there were some bugs

The staff was very friendly and helpful. The breakfast and happy hour were very good. The hot water wasn't that hot.

The breakfast and happy hour were very good. The hot water wasn't that hot.

Absolutely loved the off leash area for our pups! Room was spacious for our family, and breakfast was great too!! The pool was closed for maintenance which wasn’t mentioned at check in so we got let down upon arriving at the pool in our swim suits 😞

Very good

I urge Harris County to intervene immediately. The property is infested with cockroaches, as evidenced by the attached photo, and there is a pervasive urine odor throughout the premises. Additionally, the staff’s conduct is unprofessional and discourteous. It is deeply concerning that HotelsDotCom continues to list this establishment.

Exceptional

Great over all

Superb

This hotel is infested with German cockroaches which can multiply like crazy and they can get into your luggage or items that you have in the hotel room & be carried back to your home, so we checked out the same day we checked in. The inside hallways & dining area were also disgusting and there were huge stains all over the carpet everywhere. Hotel is gross, dirty & smells bad.