Holiday Inn Houston Intercontinental Airport by IHG

Well, when I entered the room the air conditioning wasn't working. They moved me to a slightly better room, but the coffee maker was empty. I had a super early flight that day, and the smoke alarms went off twice that night. In the end, I didn't get any rest at all. And to top it all off, they offer airport transportation supposedly every half hour, but when I arrived 10 minutes early, the front desk person told me it would be at 3:30, not 3:00. I had to complain to get them to do it at 3:00 because I wouldn't make my flight on time. The driver arrived at 3:15, angry and yelling at me. Well, I didn't say anything, but I don't think that's the way to treat a guest.

I asked for a wake up call that I never got. I'm so glad that I set my phone. And the dresser must a been leaning foward because all 3 drawers were hanging out. Definitely a safety hazard getting out of the bed in the middle of the night to potty and run into 3 drawers hanging out

Superb

The hotel day was great. The shuttle was there despite our delay flight plans. Staff is super nice.

Everything excellent

Superb

The building no and the staff. There was no hot water in my stay.

There was no hot water in my stay.

Exceptional

Everything was amazing and the staff is kind

I reported this to the manager on duty, who assured me it would be handled. I followed up afterward to check on the situation, but never received a single reply. No update, no acknowledgment — just silence. For a hotel accommodating business travelers, this level of hygiene and lack of follow-through is unacceptable. I wouldn't stay here again, and I'd think twice before recommending it to colleagues.

Exceptional

Between a water leak in the room above me, A/C not working very well. Was not happy with the stay.

The room was very clean and the staff was amazing

Superb

Our first room on the 2nd floor had a terribly moldy and musty odour. Front desk sent housekeeping to spray around the room. The shower pressure was useless and hot water took 15 minutes to get lukewarm, no pressure water. Changed rooms when we couldn’t tolerate the smell anymore. 2nd room still had a musty odour but more tolerable. Then we were awoken at 3am by maintenance to repair the AC that was working fine and we didn’t complain about. He insisted on entering the room while we were in bed, tinkered around and found nothing wrong and then left. We hardly slept and I would never stay there again at any price.

No

Cons: Walked in my room and it had a musty smell. Carpet was dirty. Shower was very odd - one day it worked fine, then the next night there was little water pressure. One day I walked in bathroom and an earwig walked out from under the sink. I didn’t use shuttle or eat breakfast so can’t comment on those. If you’re not planning to spend much time in the hotel, and just want something to sleep in. It’s great. I spent most of my time in Houston city about 20–30 minutes away, and parked my car for $20.

Nothing

Clean and easy to access Nothing