Extended Stay America Select Suites Richmond Innsbrook

I liked the location. The fact that I had to provide so much information about my vehicle.

Bad

The place was smoking No

Exceptional

It is inexpensive. Rooms are old and not all like the pictures. I am sure extended stay knows this since they are not even close. We asked for no smoking rooms. First room smelled strongly like smoke the second was a little better. No late night help at desk. We ended up not staying and return in the morning to check out. Probably okay for a few nights for most people but I can’t imagine a long stay.

I checked in for 3 nights. Although the property looked fine from the website, once I got there I did not feel safe. I was traveling alone and the hotel room was dingy, dark, and dreary. They also charge $100 deposit upon check-in, which was not mentioned anywhere.

Exceptional

It was dirty, bugs, rats, a rat infestation by the garbage and they come out when it gets dark. the manager has a personal grudge against the guest when he's having a bad day. He calls the police and lie on the guest. it stinks when you walk in.

The bathroom was filthy. The bathtub and sink were dirty, the bathroom wall had visible stains, and there wasn’t even any toilet paper provided. To make matters worse, there were roaches everywhere, which made the stay completely unacceptable. The lobby was also dirty and poorly maintained, creating a terrible first impression. Overall, both the lobby and the guest rooms looked nothing like the clean, inviting spaces shown in the hotel’s photos. This was one of the worst hotel experiences I’ve had. I expected a clean, safe place to stay, but instead found unsanitary conditions and misleading advertising. I would not stay here again.

I would stay here again.

Passable

Staff Wasn’t clean room smell like smoke I don’t smoke I have asthma

Would not recommend, rooms are dingy, corridor and lobby floors are dirty.

The man working the next morning was very nice and even gave us waters while we waited for an uber. The room was dirty, had roaches, and the tv remote wouldn’t work. I went to the front desk and they gave me a new remote but it still didn’t work with the tv but I didn’t go back about it bc it wasn’t a huge thing.

My recommendation is just to clean a little better the floors of the rooms it was pretty dirty

Yes I asked for a refund dirty room trash in the fridge and nasty they didn’t give a refund

Very poor

Exceptional

Exceptional

It was disgusting and roach infested. We had to leave and get a different hotel it was so vile.