Quality Inn & Suites Gallup I-40 Exit 20

M

Well lit parking lot with security that drive through routinely. Grounds and room were exceptionally clean. Breakfast was ample. We will return if ever in that area!

Room was ok however the internet was working sporadically. In this age of smart phones and electronics the availability of the internet is crucial.

Clean room

Was great! Thank you

The shower tempering valve needs replaced. You either had scalding hot water or cold water no in between

Older hotel. There is no elevator and we are seniors. We had to drag are stuff up the stairs and are room was at the other end of the place. lady at desk apologized for no ground floor rooms. There's a cracker barrel next door

This was a late night stay on our way to Vegas from Dallas. I really didn’t have high expectations as it’s a side of the highway motel. At check in, the gentleman was very nice. The room was very clean! I was in shock. I really expected far worse. There was parking for our trailer. The bed wasn’t my favorite but only because I like soft beds and this was more hard.y family slept great. The staff at the free breakfast were wonderful. The free breakfast was more than I expected as well. Bacon, eggs, waffles, cereal, toast, yogurt, bagels, oatmeal. I highly recommend people stay here for an inexpensive night stop.

Clean rooms

Excellent breakfast, friendly, and helpful staff

The rooms are very clean and the staff is always extremely friendly and helpful. I would recommend this to anyone. Stayed three times and plan on more stays in the future.

Me gustó todo, muy buena atención, todo en orden, la cama, todo excelente limpieza total, lo recomiendo 100%

That the room was spacious The air conditioning hardly worked. It was pretty warm in the room and my 1 year old kept waking up and get cranky and overheated through the whole day.

It was easy to get to and a great location Unfortunately, the rooms looked nothing like the photos online, and the entire check-in experience was strange and frustrating. When I first arrived, I walked into the lobby expecting to be greeted by an actual person. Instead, there was a man appearing remotely on a TV monitor—and he was asleep. Apparently, check-in is done through what felt like a Zoom meeting. I knocked on the door and tried speaking to get his attention, but he continued sleeping. I eventually had to call the phone number listed on my reservation, and that finally woke him up. At first, I assumed the remote check-in system was some type of safety or security measure. However, after speaking with an employee, I learned that the people handling the check-in remotely were actually located in India. After finally completing the check-in process, I drove around to the back of the hotel and immediately noticed a serious security concern. One of the exterior doors was broken, the lock did not work, and the entrance was completely unsecured. When I entered my room, I was immediately hit with a strong cigarette smell that lingered throughout my stay. The room also looked nothing like the pictures advertised online. Several of the amenities I expected were either missing or did not work. There was no coffee maker, no iron or ironing board, the TV would not turn on, and the room phone did not work. Between the unusual check-in experience, the unsecured exterior door, the cigarette odor, missing amenities, and a room that did not match the advertised photos, I was extremely disappointed with my stay. What was presented online was definitely not what I experienced in person.

Cleanliness Noisy nxt room or upstairs

Talked w guy in room next to mine and he had a guy leaning against his work truck at 4 am. He heard it was sketchy and moved his tools into the room. This is a rough place and definitely won't be going back. Scary place. Suggest avoidance.

Comfy bed. Lovely staff. Nice breakfast

When you book a room you book it to sleep however the mattress or bedding appeared to either have bed bugs or not cleaned properly. We couldn't sleep at all because it felt like we were being bitten through night.

We had a fantastic stay. Couldn't tell you.

I travel with an ebike and love the fact that they will give me a ground level room.