Holiday Inn El Paso Airport by IHG

None of the exercise equipment in the fitness center works, the cook quit so we couldn't get breakfast for a couple days, the refrigerator is way too small for an extended stay and we cant store enough food, the tv channels dont align with the channel listing card in the room, one elevator works, the ice machine on the 2nd floor does not work but its free to wash our clothes

Exceptional

We had a great weekend stay. Great location close to everything…airport, gas station in same lot, food, shopping, nice pool, Walgreens in same lot. Clean rooms, comfiest hotel beds I’ve slept in lol. Friendly staff. Definitely recommend 👍

Excellent, It was a really good place to stay. I strongly recommend.

Have stayed at this location on multiple occasions and this stay was a little off. The restaurant was not serving since cook did not show up. Ice maker not working, and other little details that was not like this facility. Staff were kind and room was comfortable. I will try again in future since I think they were just off that week.

There was no breakfast bar as advertised. One of the rooms hadn't been cleaned. There was hair and crumbs in the bed. Bathroom was dirty. They had coffee in the lobby but no decaf. The entry i to the parking lot was full of potholes.

Bath tub was very slippery, I almost fell. Bed was way too hard. Bathroom door was dirty and there was a washcloth left by precious guest on shower rod. Could definitely be cleaner all over. Didn’t tell us about food offered on site or that breakfast was available for a cost. Wouldn’t stay there again.

Room door was missing the bracket where it closes. Staff notified. Need new mattress. Payed for breakfast and cook never showed up.

Could use some updating. Couch had stains, the desk chair would not raise up, the smoke alarm had a plastic bag over it, big hole in screen of window, no vent in bathroom and lumpy bed. Shower water pressure was great! Breakfast was nice and the waitress was nice too.

A manager quit just as i was checking in and then everything went downhill from there. No Breakfast was ever served. Staff had an attitude of it's not my job. Terrible experience see above

Shower looks moldy

We got there about an hour before check-in. The front desk clerk (don’t remember her name) was great and let us check in early because my son wasn’t feeling good and needed to lay down. Later that night we had dinner at the bar which was amazing. The cook and bartender were very friendly and made us feel welcome

The staff are very friendly and very carrying.

Exceptional

Location My wife entered the designated room with my daughters. The tv was on and the bed was not made. The room WAS NOT clean. We don’t know if someone was still staying there but they immediately turned around and left. This is unacceptable for the $170 we paid for. My wife just had a hysterectomy 4 days ago and can barely walk. She had to wait for me to go downstairs to get another room.

Bad

Superb

Horrible experience, I never experience something like this i just come to the place and the ladie at the front tell me she doesn't have room for me we drive from Colorado to el paso with 4 kids I make the reservation almost half month before and she just tell me she doesn't have room for my family I ask her if she can help to do the cancelation or have my money back or have another room and she just say she can't, I have to pay another place to stay i was almost 11pm , so I don't recommend this place the all

Very good

The rooms were clean and nice staff was great and the bartender was amazing 5star all way around